Solution Architect -Configuration and Deployment PC Services

Req #

WD00086220

Career area:

Product Management

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Tuesday, September 16, 2025

Working time:

Full-time

Additional Locations:

As a part of Lenovo Solutions and Services Group (SSG) the Services Solutions Architect will work as a member of the Offer Management team to guide the application, enhancement, and expansion of Lenovo Services. The role's primary objective is to simplify service selection and application with sales and customers, while providing continual feedback to Offer Managers on enhancements to the Services Portfolio in the area of Configuration and Deployment services.

Our Configuration and Deployment services include, among other things, custom imaging, BIOS customization, asset tagging, post-manufacturing data migration, reimaging, and more.

We're looking for a dynamic, technically skilled professional who can effectively influence outcomes, ensuring customer needs are met with the right services while minimizing the need for customization

This candidate must have strong leadership skills and the ability to communicate verbally and in writing with stakeholders at all levels with an effective, efficient and responsive style. They will further act as a technology-oriented Services specialist and evangelist, both internally and externally. They must be able to communicate complex value propositions often associated with Services Solutions and assist in impactful promotional messaging.

Additionally, the candidate will collaborate daily with key stakeholders across multiple functional areas and business units within Lenovo. Success in this role requires strong problem-solving skills, a solid understanding of operational processes, and the ability to navigate business complexities to drive meaningful outcomes.

Key Responsibilities:

• Subject matter expert on services solutions, deep understanding of service sales offerings, delivery processes and competitive landscape.
• Provide sales order support, architect services solution proposals that meet customer needs.
• Liaison to the Project Management Office (PMO) and ensuring orders are understood and engaging in their readiness.
• Escalation assistance related to order selection, architecting solutions and advocating available offers.
• Assisting in order exception assessments, processes and approval of non-standard requests.
• Sales training, launch assistance, enablement support.
• Disposition Statement of Work (SOW) deals, working with various business units on inclusion of standard offers to fulfill SOW deals where possible.
• Offer standardization feedback to the offer team, communicate trends in what's being requested, suggestions for improvement and help chart the services roadmap
• Develop Manufacturing and delivery fulfilment expertise, understand various workflows & make improvement suggestions.
• Participate in the development, proofing and presentation of materials for customers, prospects, business partners and channel.

Basic Qualifications:

• 7+ years of experience in Solution Architecture or Service Delivery of Configuration and Deployment IT Services.

Preferred Qualifications:

• Proven success in building solutions in the IT services industry
• Excellent communication, both oral and written, and presentation skills, client facing
• Solid organizational/prioritization skills, and commitment to meet deadlines
• Proficiency in utilizing PowerPoint, Excel, Word & Microsoft Dynamics or Salesforce

Additional Locations:

* United States of America

* United States of America - Arizona , * United States of America - District of Columbia , * United States of America - Florida , * United States of America - Georgia , * United States of America - Illinois , * United States of America - Michigan , * United States of America - Minnesota , * United States of America - Mississippi , * United States of America - New Jersey , * United States of America - New Mexico , * United States of America - New York , * United States of America - North Carolina , * United States of America - Ohio , * United States of America - Pennsylvania , * United States of America - South Carolina , * United States of America - Texas

* United States of America - New York - New York , * United States of America - Illinois - Chicago , * United States of America - Florida - Miami , * United States of America - Texas - Dallas , * United States of America - Texas - Houston , * United States of America - Georgia - Atlanta , * United States of America - Florida - Tampa , * United States of America - New York - Brooklyn , * United States of America - New York - Queens , * United States of America - Texas - San Antonio , * United States of America - Florida - Orlando , * United States of America - Texas - Austin , * United States of America - New York - Manhattan , * United States of America - North Carolina - Charlotte , * United States of America - Florida - Jacksonville , * United States of America - North Carolina - Raleigh , * United States of America - New York - Buffalo , * United States of America - Texas - Fort Worth , * United States of America - Texas - El Paso , * United States of America - Texas - McAllen , * United States of America - New York - Hempstead , * United States of America - Florida - Sarasota , * United States of America - New York - Rochester , * United States of America - Florida - Palm Bay , * United States of America - New York - Brookhaven , * United States of America - New York - Staten Island , * United States of America - Texas - Denton , * United States of America - North Carolina - Durham , * United States of America - North Carolina - Winston-Salem , * United States of America - Florida - Bonita Springs , * United States of America - Florida - Palm Coast , * United States of America - New York - Syracuse , * United States of America - Texas - Plano , * United States of America - South Carolina - Myrtle Beach , * United States of America - New Jersey - Jersey City , * United States of America - North Carolina - Morrisville