New 
Ai Solution Architect
 Tata Consultancy Services | |
$140,000 - $160,000
| |
 United States, Texas, Dallas | |
 Nov 13, 2026 | |
|
Job Description
Must Have Technical/Functional Skills *
8+ years of experience in enterprise application development, solution architecture, integration architecture, cloud architecture, or related technical disciplines. *
3+ years of solution architecture or technical leadership experience designing complex enterprise solutions. *
Hands-on experience designing or implementing Generative AI, conversational AI, intelligent automation, or AI-agent solutions. *
Strong knowledge of Microsoft 365 Copilot, Microsoft Copilot Studio, Power Platform, Power Automate, Azure AI services, and related Microsoft technologies. *
Strong knowledge of ServiceNow AI capabilities, including Now Assist, AI Agent Studio, AI agents, agentic workflows, and integration with the ServiceNow platform. *
Strong understanding of LLMs, prompt engineering, RAG, grounding, embeddings, enterprise knowledge architectures, agent orchestration, and multi-agent patterns. *
Strong enterprise integration knowledge, including REST APIs, Microsoft Graph, connectors, OAuth, event-driven integrations, and MCP. *
Experience designing secure integrations between AI solutions and enterprise applications, data platforms, APIs, and knowledge repositories. *
Strong knowledge of cloud architecture, identity and access management, data security, privacy, DLP, AI security, Responsible AI, and governance. *
Experience designing Dev/Test/Production architecture, application lifecycle management, source control, CI/CD, monitoring, and operational support models for AI solutions. *
Ability to evaluate competing AI technologies and determine when to use agentic AI, conventional workflow automation, platform capabilities, or traditional application development. *
Working knowledge of ITSM processes and service management principles; ITIL Foundation certification preferred. *
Understanding of SIAM, multi-provider environments, governance, collaboration, service performance, and contractual accountability preferred. *
Microsoft certifications related to Azure AI, solution architecture, Power Platform, or related technologies preferred. *
ServiceNow certifications or credentials related to platform development, architecture, or AI preferred. *
Strong written and verbal leadership communication skills with the ability to communicate complex architecture, risks, recommendations, and technical strategies to technical and leadership audiences. *
Strong presentation skills and proficiency with Microsoft Word, Excel, and PowerPoint. *
Strong partnership and governance skills with the ability to work across business, process, architecture, security, data, platform, and development teams. *
Demonstrated technical thought leadership with the ability to establish direction, challenge proposed approaches, mentor developers, and drive architectural decisions.
*
Ability to work independently, establish priorities, manage multiple projects and technical workstreams, and deliver results with limited supervision. *
Bachelor's degree in computer science, Information Technology, Software Engineering, Artificial Intelligence, Information Systems, or a related technical discipline required or equivalent relevant professional experience; master's degree preferred. *
Ability to work primarily during U.S. Central Time business hours preferred. *
Where applicable based on work location and local requirements, ability to work from an office at least three days per week preferred.
Roles & Responsibilities *Define and maintain the AI solution architecture, technical standards, design patterns, and integration approach supporting SIAM and ITSM. *Provide architectural and technical oversight for the Enterprise AI & Copilot Developer and Senior ServiceNow AI Developer. *Work with SMO Global Process Owners and SIAM Leads to identify, assess, prioritize, and architect AI opportunities that improve service management and SIAM capabilities. *Determine the appropriate technology and architecture for AI use cases, including Microsoft 365 Copilot, Copilot Studio, ServiceNow AI, Azure AI services, custom AI solutions, and supporting enterprise technologies. *Design architectures for AI agents, multi-agent solutions, orchestration, enterprise knowledge, RAG, workflows, APIs, connectors, MCP integrations, and other enterprise integration patterns. *Establish reusable AI architecture patterns and capabilities to reduce duplication and improve consistency across solutions. *Provide guidance on LLM selection, grounding, knowledge sources, agent design, context management, tool use, human-in-the-loop controls, and integration approaches. *Ensure AI solutions integrate securely with enterprise systems, applications, data sources, knowledge repositories, and automation platforms. *Establish architecture requirements for identity, access management, data protection, privacy, security, auditability, Responsible AI, and AI governance. *Review solution designs and provide technical guidance throughout development, testing, deployment, and production implementation. *Ensure appropriate testing and evaluation approaches are established for AI accuracy, reliability, security, performance, and expected business outcomes. *Identify technical risks, architecture gaps, dependencies, and limitations and recommend appropriate mitigation strategies. *Partner with enterprise architecture, security, data, Microsoft, ServiceNow, and other technology teams to align AI solutions with enterprise standards. *Develop and maintain the technical AI roadmap for SIAM/SMO, including current capabilities, planned solutions, reusable components, dependencies, and future technology opportunities. *Evaluate emerging AI technologies and recommend where they can provide measurable value while avoiding unnecessary tools, duplication, or technical complexity. *Provide technical thought leadership, mentoring, and architectural guidance to AI developers and other technical resources.
Salary Range: $140,000-$160,000 a year Location
Dallas, TX
Function
TECHNOLOGY
Role
Solution Architect
ID
439169
Skills
Artificial Intelligence
Salary Range
$140,000 - $160,000 | |