New 
Governance And Oversight Lead
 Tata Consultancy Services | |
$90,000 - $120,000
| |
 United States, Texas, Dallas | |
 Nov 13, 2026 | |
|
Job Description
Must Have Technical/Functional Skills *
5+ years of experience in SIAM, supplier governance, IT service management governance, vendor performance management, or a related enterprise service management role. *
Strong understanding of SIAM principles, multi-provider operating models, governance, collaboration, coordination, supplier accountability, and service performance management. *
Strong working knowledge of ITIL service management processes and their associated performance metrics. *
ITIL Foundation certification required; additional ITIL or SIAM certifications preferred. *
Strong understanding of contractual service management, including SLAs, CSLs, KPIs, service performance measures, SLA exceptions, reporting obligations, and corrective actions. *
Experience working with IT contracts and partnering with Vendor Management or similar functions to govern supplier obligations and deliverables. *
Strong ServiceNow knowledge, including ITSM modules such as Incident, Major Incident, Problem, Change, Service Request, Knowledge, and related reporting and analytics capabilities. *
Power BI skills with experience analyzing data and developing dashboards, visualizations, trends, and management reporting. *
Smartsheet skills, including forms, reports, Dynamic View, dashboards, workflows, and management of structured governance information. *
Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word, with the ability to produce executive-quality analysis, presentations, and communications. *
Strong analytical and problem-solving skills with the ability to combine process, operational, performance, reporting, and contractual information to identify gaps, risks, trends, and improvement opportunities. *
Strong written, verbal, and presentation skills with the ability to communicate effectively across technical teams, SI partners, management, and executive-level audiences. *
Strong partnership, influencing, collaboration, and governance skills with the ability to hold SI partners accountable while maintaining productive working relationships. *
Ability to operate effectively in a multicultural and multi-provider environment. *
Experience developing and tracking corrective action plans and driving identified issues through resolution. *
Working knowledge of ServiceNow AI, Microsoft Copilot, AI agents, and other Generative AI technologies, with the ability to use these capabilities in daily activities and identify additional AI opportunities. *
Demonstrated thought leadership with the ability to work independently, manage competing priorities, challenge ineffective practices, and deliver executive-level results with limited supervision. *
Bachelor's degree in Information Technology, Business Administration, Information Systems, Data Analytics, Vendor Management, or a related discipline preferred, or equivalent relevant pro fessional experience. *
Ability to work primarily during U.S. Central Time business hours preferred. *
Where applicable based on work location and local requirements, ability to work from an office at least three days per week preferred. Roles & Responsibilities *
Provide governance and oversight of SI partners against contractual, service management, operational, performance, and reporting requirements. *
Work closely with the Collaboration and Coordination SIAM Lead to support the overall SIAM governance model and SI partner accountability. *
Collaborate with SMO Global Process Owners to understand ITSM process requirements, performance expectations, metrics, and areas requiring SI partner improvement. *
Monitor and evaluate SI partner performance against SLAs, CSLs, KPIs, reporting requirements, and other contractual commitments. *
Understand and evaluate the relationship between SLA performance and exceptions, CSLs, KPIs, and overall SI partner contractual performance. *
Review service performance data and reporting to identify trends, gaps, exceptions, missed commitments, risks, and opportunities for improvement. *
Work with the Vendor Management Office to understand applicable SI partner contractual obligations and support appropriate actions where deliverables or performance do not meet requirements. *
Work directly with SI partners to address performance, reporting, process, governance, and contractual concerns and drive corrective actions through resolution. *
Develop and maintain governance reporting, scorecards, dashboards, action tracking, executive presentations, and performance analysis using ServiceNow, Power BI, Smartsheet, Excel, PowerPoint, and other appropriate tools. *
Develop and maintain Smartsheet forms, reports, Dynamic View, dashboards, workflows, and data structures to support SIAM governance and oversight activities. *
Support governance and performance reviews by preparing executive-level materials, identifying areas requiring decisions or escalation, and tracking actions through completion. *
Analyze ITSM process and performance information to identify systemic issues, recurring concerns, and opportunities to improve SI partner execution. *
Identify opportunities to improve SIAM governance, collaboration, reporting, controls, automation, and overall effectiveness. *
Use ServiceNow AI, Microsoft Copilot, AI agents, and other approved AI capabilities to improve analysis, reporting, communications, governance, and daily activities. *
Identify additional AI and automation opportunities and work with appropriate development resources to translate business requirements into solutions. *
Develop and deliver clear executive-level communications that translate complex service, contractual, and performance information into actionable insights and recommendations.
< div>Salary Range: $90,000-$120,000 a year
Location
Dallas, TX
Function
TECHNOLOGY
Role
Lead
ID
439170
Skills
Governance Risk & Compliance
Salary Range
$90,000 - $120,000 | |