Tech Support Specialist, HVAC/Refrigeration

Position Summary

Parker is seeking an experienced Technical Support Specialist to support the continued growth of our electronic HVAC and refrigeration business. This U.S.-based remote role is ideally suited for a candidate located with convenient access to a major airport.

The Technical Support Specialist provides field-based programming, installation, and training support for electronic products while coordinating technical matters with internal teams and external customers. Responsibilities include product specification, repair coordination, troubleshooting existing installations, and resolving customer issues in partnership with sales and distribution. The role collaborates closely with manufacturing, engineering, accounting, customer service, and technical support and services teams.

Responsibilities

• Ability to program and start up refrigeration HVAC and building automation systems and controls.
• Specifies proper product for customer applications in response to direct customer contact or indirect customer contact through a Territory Manager or Customer Service Representative.
• Coordinates product return for service or credit.
• Assist customers with troubleshooting non-performance installed products.
• Liaison with Service Department to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs and inform customers of installation issues which need to be rectified for proper operation of the product.
• Liaison with Manufacturing and Engineering Departments on matters regarding product performance, product design and product quality. Participate regularly in the Customer Concerns and Satisfaction team. Provides input in new product design and development.
• Supports Accounting Department in confirming disposition of credit for returned product.
• Supports Customer Service Department in technical matters beyond the scope of the Customer Service Representative function.
• Assists in the training of new Territory Managers, new Customer Service Representatives, and new Field Service personnel.

Qualifications

• Minimum five (5) years of experience in commercial / retail refrigeration systems service/ installation.

• Good organizational, analytical, communication, and interpersonal skills (written and oral).
• High technical aptitude and experience in mechanical and chemical applications.
• Ability to travel for customer visits, training and for personal development opportunities.
• Willing to work after hours for emergency customer issues (provide short-term assistance and information to on-call technicians).
• Working knowledge of general Sales, Marketing, and Business.
• Influence on decision-making processes.
• Ability to read technical drawings.
• Travel estimate 40%; must reside near major airport.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $77,875 to $129,950 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Additional Comments:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission