Associate Professional Services Engineer

For more than a decade, Vasion has been helping companies simplify their print infrastructure, automate business processes, and integrate their technology in a more secure environment. Our mission, to make digital transformation attainable for everyone, drives a culture of innovation and exploration. We have one simple goal: help organizations simplify processes through automation and integration.

So we created simple, cost-effective, and easy-to-implement digital tools that work together, removing bottlenecks and improving efficiency. And we're always on the lookout for new people who can help us innovate, grow, and reach our goal.

As an Associate Professional Services Engineer, you will deliver customer implementations on tightly scoped engagements with standardized deployments and well-defined implementation plans. Working within Vasion's standard reference architecture, you will configure Vasion solutions and common integrations, troubleshoot straightforward deployment issues, and validate solutions before customer handoff.

You will work with customers to understand requirements, deliver assigned work within the agreed scope, and escalate deviations or out-of-scope requests to the project lead. With guidance from experienced team members, you will build expertise across the Vasion platform while learning customer environments and contributing to successful post-sales engagements.

• Install and configure standard Vasion deployments, including service clients, printer and driver management, identity connections, and common integrations.
• Configure solutions against defined implementation plans and Vasion's standard reference architecture, escalating deviations rather than designing around them.
• Configure and validate standard integrations with customer systems, including identity providers, directory services, VDI, and endpoint management, with guidance.
• Diagnose and resolve deployment issues, documenting findings and resolutions and escalating product issues when appropriate.
• Work with customers to understand requirements, recommend options for straightforward issues, and deliver work within the agreed statement of work.
• Deliver assigned post-sales work to the agreed plan, learning customer environments and goals and coordinating day-to-day activities with partners under direction.
• Communicate product behavior clearly to customer administrators and identify when Support, Engineering, or other expertise is needed.
• Identify out-of-scope requests, plan deviations, and potential expansion opportunities and raise them to the appropriate project or account team.
• Support customer training using standard materials, accurately track project time, and maintain current Vasion platform knowledge through ongoing training.

• Foundational hands-on experience in system administration, cloud services, enterprise software implementation, infrastructure support, or a related technical field.
• Foundational knowledge of networking, Windows Server, web technologies, and IIS configuration and troubleshooting
• Familiarity with enterprise systems such as identity providers, directory services, VDI, and endpoint management
• Experience or familiarity with on-premises and SaaS environments and common desktop and server operating systems
• Strong troubleshooting and analytical skills with the ability to clearly document findings and resolutions
• Ability to communicate technical concepts clearly to customer IT administrators and recognize when additional technical expertise is needed
• Ability to work from defined implementation plans and statements of work while identifying scope or plan deviations
• Strong interpersonal, communication, collaboration, and organizational skills
• Ability to travel as required, up to 15 days per year

PREFERRED QUALIFICATIONS

• Degree or technical education in Computer Science, Information Systems, or a related field, or equivalent work experience
• Experience with Intelligent Print Automation, output management, ECM, workflow automation, or related enterprise software
• Exposure to identity providers and SSO technologies such as Microsoft Entra ID, Okta, or equivalent
• Relevant entry-level industry certifications such as CompTIA, Microsoft, or equivalent

• Flexible work environment
• Vacation Bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company match and immediate vesting
• Financial wellness education
• Company-contributed HSA
• On-site perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.

Vasion looks for people who will exemplify its four core values and are driven to become:

• Disruptive Visionaries: Our customers are the heroes, and our role is to be a guide on their journey, truly listening and identifying the needs and wants of our customers.
• Relationship Builders: We treat people as people, building strong relationships through empathy, compassion, and honest communication.
• Candor Seekers: Candid conversations are critical to achieving objectives, and we nurture a culture of caring personally and challenging directly.
• Action Owners: Every employee takes ownership of any failures and develops a plan to win, no matter their tenure or circumstance.

Visit https://www.vasion.com to learn more about Vasion.

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.