Manager, Database Operations and Technology

Weekly Work Hours

Compensation Range

Salary Minimum

FLSA

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Position / Job Summary

The Development Team is the engine of the Foundation, actively engaging with prospective and current donors to propel forward the strategic vision of DC. The Manager, Database Operations & Technology will serve as a key resource to the Development Team and the Director, Donor Services in ensuring high-quality execution of all internal team functions of the Development Team, as outlined in detail in the description below. The Manager, Database Operations & Technology will report to the Director, Donor Services. Like all DCF employees, this individual is a keeper of the DCF culture of philanthropy.

Essential Duties & Responsibilities

• Serve as the Foundation database expert for the Raiser's Edge donor database, ensuring accurate and consistent information management and process improvement including workflows, automations, and integrations
• Create and maintain detailed database, SOPs of internal business processes and workflows related to the database and other support applications, ensure adherence to business rules and procedures relevant to donor cultivation, stewardship and fundraising activities including training curriculum for new and existing Raiser's Edge users
• Support the data needs of the Foundation and various campus units, by preparing lists, generating ad-hoc and standard analytical, statistical and financial reports to accurately, clearly, and effectively present desired data in dashboards and reports to help tell the data story for fundraising objectives
• Train users on the functionality, standards, and proper use of technology stack and IT Infrastructure (including responsible AI) to ensure that team members use database and other assets responsibly, in accordance with their security levels, as well as leading team training and dispersing appropriate learning materials
• Create and implement moves management tracking and reporting across multiple platforms, with focus on Raiser's Edge by keeping up to date with industry standards and best practices in addition to routinely conducting technology audits to determine best ROI. This includes making suggestions for improvements to annual giving and major gift data strategies leading to increased productivity and greater chances of surpassing fundraising objectives
• As the leading expert, stay abreast of innovation and techniques in database administration, specifically Raiser's Edge, and other Blackbaud solutions (ResearchPoint, PaperSave, data enrichment, AwardManagement, MailChimp, FundMiner, and others)
• Completes required Dallas College Professional Development training hours per academic year

• Required Dallas College Professional Development Hours per Academic Year. (MUST BE INCLUDED)
  • All employees are required to complete a minimum of 19 hours.
  • People leaders are required an additional 16 hours of leadership development.
• Perform other duties as assigned. (MUST BE INCLUDED)

Minimum and Preferred - Education, Experience, and/or Certifications

Required Qualifications for Role (necessary or mandatory)

• Bachelor's degree plus three (3) to five (5) years of related work experience preferred.

• Official transcripts are required.

• Must have a valid driver's license required to travel to various off-site locations.

• Work hours may extend beyond the typical eight hours, Monday-Friday, including weekends and holidays to provide immediate support in exceptional cases.

• Potential for some hybrid work.

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Knowledge, Skills, and Abilities

Specify the required and preferred qualifications needed for the role. Preferred qualifications are advantageous but not mandatory whereas the required are mandatory.

Required Qualifications for Role (necessary or mandatory)

• undefined
• Strong collaborative interpersonal skills and the ability to build positive and effective relationships and teams internally and with key foundation stakeholders.
• Strong organizational and time management skills with attention to detail and the ability to work independently and prioritize workload.
• Experience enhancing the college's relationship with external customers.
• Knowledge of college policies and compliance procedures.
• Understanding of what is required to create a collaborative, high-performing environment that encourages and takes advantage of diverse viewpoints.
• Understands and effectively manages group dynamics and ambiguity; maintains confidentiality; acts ethically and with integrity.
• Embraces positive change and works with colleagues in a spirit of partnership and transparency.
• Ability to think strategically with a demonstrated ability to develop options to address foundation needs, solve problems and make important decisions.
• Must have excellent customer service skills with internal leadership, internal staff, DC partners, and external partners.
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Work Condition Environment / Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodation(s) may be made to individuals with physical challenges to perform the essential duties and responsibilities.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us
Since 1965, Dallas College (DC), formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to oursuccess. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.