Patient Admin Specialist (PAS)

Aquent is partnering with a leading healthcare organization dedicated to delivering exceptional patient care and advancing medical innovation. This organization is committed to creating a supportive and efficient environment for both patients and staff, and we are looking for talented individuals to contribute to their mission.

Are you a highly organized and empathetic individual passionate about making a tangible difference in a dynamic healthcare setting? We are seeking a dedicated professional to join our team, where your administrative expertise will be crucial in ensuring seamless patient experiences and supporting vital clinical operations. Your work will directly contribute to the well-being of patients and the efficiency of our healthcare providers, playing a key role in our mission to deliver outstanding care.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to work at 2 different locations: Palo Alto, CA and Redwood City, CA

About the Role

In this pivotal role, you will be at the forefront of patient interaction, managing critical administrative tasks that ensure the smooth operation of outpatient clinical services. You will be instrumental in coordinating new patient journeys, scheduling essential procedures, and providing comprehensive front office support. Your proactive approach and attention to detail will directly impact patient satisfaction and the overall effectiveness of our clinical team.

Key Responsibilities

• Serve as a primary point of contact for patients, handling check-in and check-out processes with efficiency and a welcoming demeanor.
• Greet and assist patients with initial questions regarding appointments, payments, and schedules, ensuring a positive experience from arrival to departure.
• Manage multi-line phone systems, screening and routing calls, and accurately taking messages for clinical staff and physicians.
• Ensure all necessary patient verifications and authorizations are complete before appointments.
• Liaise with healthcare providers to align on scheduling preferences and respond effectively to urgent patient needs.
• Provide essential patient support by utilizing reference documents and tools to address inquiries and guide patients.
• Perform various administrative duties, including maintaining information and paging databases, and processing internal forms.
• Proficiently utilize telephone systems and electronic medical records systems to perform assigned tasks.
• Consistently meet and exceed organizational and department service standards.
• Respond to non-clinical patient messages and inquiries, escalating as appropriate to ensure timely resolution.
• Manage and distribute faxes, mail, and organize clinic-specific documentation.

Required Qualifications

• High School Diploma or GED.
• Demonstrated knowledge of medical terminology.
• Proficiency with computer systems and software relevant to administrative functions.
• Excellent verbal and written communication skills, appropriate for a professional healthcare environment.
• Strong customer service orientation, with proven problem-solving abilities and the capacity to manage multiple priorities effectively.
• Familiarity with Windows-based office software, computers, and operating systems.
• Ability to adapt communication style to suit the needs and understanding level of diverse individuals.
• Capacity to maintain composure and effectiveness in stressful situations.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.