Customer Service Lead

MRR Administration

The Customer Service Lead reports to the Manager of Customer Service and plays a key role in coordinating complex international logistics operations that support the timely delivery of MURR products and services around the world. This position serves as a trusted resource for customers and internal stakeholders, ensuring seamless logistics, regulatory compliance, and exceptional service throughout the process.

Key Responsibilities

* Deliver a customer-focused experience by resolving in-transit freight issues and providing timely updates on shipment status.
* Manage daily import and export operations, ensuring compliance with applicable regulations and program requirements.
* Conduct Descartes Denied Party Screenings and oversee ACE (Automated Commercial Environment) activities in coordination with U.S. Customs and Border Protection requirements.
* Maintain accurate documentation and collaborate with the MU Office of Export Control to support compliance efforts.
* Record transportation activities accurately and efficiently to ensure operational visibility and accountability.
* Partner with carriers and the MURR shipping team to coordinate domestic and international shipments.
* Identify opportunities to improve logistics processes and recommend practical solutions that enhance efficiency and service.
* Maintain expertise in carrier schedules, shipping options, costs, and performance to support informed decision-making.
* Evaluate and recommend shipping solutions for prospective customers based on business and logistical needs.
* Serve as an active member of the customer service team, contributing to a collaborative and responsive work environment.
* Stay current on domestic and international shipping regulations and industry requirements.
* Build strong relationships and maintain clear, professional communication with customers, carriers, and internal stakeholders.

Monday through Friday - 8:00AM to 5:00PM

Position may require work outside of this schedule due to our international customers and shipping routes.

High school diploma or equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

* Experience with import and export regulations.
* Power BI familiarity / certifications
* Project Management (PMP) experience in the AGILE programming methodology
* CCS (Certified Customs Specialist) and CES (Certified Export Specialist) preferred
* Knowledge of international shipping and logistics operations.
* Familiarity with export compliance processes, denied party screening requirements, and ACE management.

Salary Range: $70,000 - $110,000 per year

Grade: GGS M11

University Title: Customer Service Lead

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Employment visa sponsorship is not available for this position.

A life-saving operation in the middle of America - the University of Missouri Research Reactor (MURR) - needs you to help guide its future. MURR is expanding its critical cancer-fighting and medical isotope production.

MURR's reactor is the highest-power university research reactor in the United States, operating at 10 megawatts, 6.5 days a week and 52 weeks a year. The MURR facility enables research across many disciplines - From investigating ancient cultures and how plants respond to their environment, to analyzing industrial materials and developing radiopharmaceuticals that have lifesaving clinical applications. The MURR facility is a reliable resource for researchers, scientists, engineers and students across the country.

Be a part of the future of fighting cancer and saving lives.

Be a part of MURR.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.