NPC Scheduling Supervisor

The US Oncology Network is looking for a NPC Scheduler Supervisor to join our team at Texas Oncology. This full-time position will support our Ft Worth, Tx clinic.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the NPC Scheduler Supervisor Do?

Under general direction, the Scheduling Supervisor is responsible for leading the daily operations, performance, and workflow of the New Patient Coordinator (NPC) team. The Scheduling Supervisor provides guidance, coaching, training, and operational support to ensure timely referral processing, patient scheduling, medical records retrieval, and exceptional customer service.

This position partners closely with providers, site leadership, clinical teams, and operational leadership to support patient access initiatives, optimize scheduling workflows, and ensure adherence to organizational standards, established processes, and compliance requirements. The Scheduling Supervisor is responsible for monitoring productivity, quality, service, and access metrics; identifying workflow improvement opportunities; supporting employee development; and ensuring consistent execution of referral and scheduling processes. The role supports the US Oncology Compliance Program, including the Code of Conduct, Code of Ethics, Business Standards, and organizational Shared Values.

The essential duties and responsibilities (including but not limited to):

• Must be willing and able to travel throughout the assigned region as business needs require, including Arlington, Azle, Bedford, Cleburne, Corsicana, Dallas, Fort Worth, Granbury, Grapevine, Irving, Keller, Mansfield, Midlothian, and Weatherford.
• Must be willing and able to work a flexible schedule, including occasional hours outside of normal business hours, as needed to support operational needs, employee development activities, training, meetings, workflow implementations, patient access initiatives, and other business requirements.
• Provides direct supervision, coaching, development, and support to New Patient Coordinators.
• Conducts regular one-on-one meetings, performance discussions, workflow reviews, and quality audits.
• Assists with recruitment, interviewing, onboarding, training, and retention activities.
• Monitors employee productivity, quality, communication, attendance, and workflow adherence.
• Identifies performance gaps and provides coaching, feedback, and development opportunities to support improvement.
• Participates in performance evaluations, goal setting, corrective action, and employee development planning.
• Oversees daily referral management and scheduling operations to support timely patient access.
• Monitors referral volumes, work queues, scheduling timeliness, and appointment availability.
• Supports resolution of complex scheduling issues and escalated patient access concerns.
• Collaborates with providers, site leaders, and clinical teams to address scheduling barriers and capacity opportunities.
• Monitors Days to Appointment (DTA), referral turnaround times, and other operational performance metrics.
• Supports implementation of patient access initiatives, workflow enhancements, and operational improvement efforts.
• Ensures required records retrieval efforts are completed and documented in accordance with established workflows.
• Reviews referrals, scheduling activities, and records management processes to ensure compliance with organizational expectations.
• Conducts quality audits and provides feedback regarding workflow adherence, documentation standards, and scheduling accuracy.
• Serves as an escalation point for providers, site leaders, and internal stakeholders regarding scheduling and referral concerns.
• Maintains collaborative working relationships with physicians, Advanced Practice Providers, nursing teams, practice leadership, and operational partners.
• Supports service recovery efforts and assists with provider communication when operational concerns arise.
• Reviews departmental metrics and prepares reports to support operational decision-making.
• Identifies workflow trends and develops action plans to improve quality, efficiency, and patient access.
• Participates in regional initiatives, meetings, and projects related to patient access and operational excellence.
• Ensures compliance with HIPAA, organizational policies, and regulatory requirements.
• Maintains confidentiality of patient, employee, and business information.
• Performs New Patient Coordinator duties when operational coverage is needed.
• Performs additional duties as assigned.

The ideal candidate for the Scheduler role will have the following background and experience:

• High School Diploma or equivalent required.
• Minimum five (5) years of healthcare scheduling, referral management, patient access, or medical practice experience required.
• Minimum two (2) years of leadership, supervisory, lead, or mentoring experience preferred.
• Oncology or specialty practice experience preferred.
• Medical Assistant experience is highly preferred.
• Experience with provider scheduling, referral management, patient access workflows, and medical records coordination preferred.
• Proficiency in electronic medical record (EMR) systems and Microsoft Office applications required.
• Must be willing and able to travel to all sites within the assigned region as business needs require.
• Must complete required e-learning courses within 30 days of hire.

COMPETENCIES:

• Leadership: Provides direction, coaching, accountability, and support to team members while fostering a positive and productive work environment.
• Communication: Communicates professionally, effectively, and appropriately with patients, providers, staff, and leadership.
• Collaboration: Develops and maintains productive working relationships across departments to support coordinated patient care and operational success.
• Accountability: Demonstrates ownership of operational outcomes, employee performance, and organizational objectives.
• Critical Thinking: Evaluates information, identifies challenges, and implements practical solutions to support operational efficiency.
• Operational Excellence: Utilizes data, metrics, and workflow evaluations to improve performance, quality, and patient access.
• Adaptability: Adjusts effectively to changing priorities, processes, business needs, and organizational initiatives.
• Customer Service: Promotes a patient-centered approach and maintains a commitment to exceptional service for patients, providers, and internal stakeholders.
• Time Management: Effectively prioritizes responsibilities, manages competing priorities, and ensures timely completion of assigned work.
• Attention to Detail: Maintains accuracy in scheduling, documentation, reporting, audits, and workflow management activities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.