Sr World Sales/Ship Agent

Job Profile Summary
Provides current and potential international freight customers with a primary point of contact for their international shipping needs. Ensures the resolution of customer issues, problems and requests. Leads support to sales and customers in their quest for the efficient movement of shipments and clearance of international shipments, while developing opportunities to increase export revenues.

• Provides advanced knowledge and support of sales cycle and product listings.
• Identifies systemic and recurring service issues for international customers through research and elevate identified issues to the appropriate person for resolution.
• Perform other duties as assigned.

Minimum Education

High School Diploma/GED.

Minimum Experience

Five (5) years work experience in logistics/distribution/transportation providing direct international customer service contact or three (3) years as a Sr. Intl. Documentation agent (sr. Ida), (ida experience must have been within the last two years).

Knowledge, Skills and Abilities

Thorough knowledge of mainframe and web-based applications, i.e., COSMOS, K2, FAMIS, CASE, EBS, EOPS, CARGORES, etc.

Proficient in Word processing, spreadsheets, and other PC related software.

Excellent human relations, communication, analytical and prioritizing skills required.

Working knowledge of international shipping paperwork and procedures required.

Ability to successfully complete all basic and recurrent training

Preferred Qualifications: This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, and must live within the 100 miles radius of the posted work location. The posting will close on Friday, August 21, 2026, 5:00 PM CDT.

Pay Transparency:

Pay:

Additional Details: To be eligible for consideration, you must APPLY and UPLOAD your resume. The desired location for this position is Miami, FL (MIAX/MIA) .

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)