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Clinic Administrator - Luke and Lilly Lerner Clinic

Tufts University
Minimum $61,200.00, Midpoint $76,500.00, Maximum $91,800.00
United States, Massachusetts, North Grafton
Aug 14, 2026
Overview The Luke and Lily Lerner Spay/Neuter Clinic provides students at the Cummings School of Veterinary Medicine with opportunities for both pre-clinical and clinical surgical training while serving pets and people in need. The Clinic provides high level spay neuter services to shelter and community animals while training veterinary students in the clinical competencies needed for anesthesia and surgery of healthy feline and canine patients. The pre-clinical surgical training programs run out of the Lerner Spay Neuter clinic include Introduction to Anesthesia and Small Animal Surgical Techniques (ISAAST), which is a required class for all third-year students, and the second-year clinical rotation elective. We offer a fourth-year clinical elective, Primary Care Procedures (PCP), which has a focus on spay neuter, other primary care surgery, and dentistry. We also run an outreach clinic for clients living in public housing and periodic Community Cat Clinics. Finally, we assist with dental training labs and other clinical skills laboratories run by our colleagues. What You'll Do Responsible for managing daily operations, ensuring efficiency and client satisfaction. Hire, train, and evaluate clinic staff. Client Care Ensure efficient operations of the clinic ensuring staff coverage, admissions, payments, communicating treatment plans, and resolving difficult situations. Front Desk Operations Responsible for oversight of client support services. Monitor the clinic budget & financial operations. Ensure continuous improvement in clinic operations. Staff Supervision and Clinic Management Oversee staffing and human resources functions, including onboarding, training, and evaluating clinic employees. Develop job postings and lead candidate interviews. Design onboarding plans and provide ongoing feedback and coaching to support employee development. Manage overall clinic performance and client satisfaction. Compliance and Administration Ensures the clinic adheres to all healthcare laws, regulations and standards. In collaboration with Clinic Director, develop and implement clinic policies and procedures. Manage the ordering and inventory of medical and office supplies. Other duties as assigned What We're Looking For Basic Requirements: Bachelor's degree and 3-5 years related experience Proficient knowledge of Microsoft Office suite Driver's License Ability to communicate effectively and professionally in written and verbal expression Strong organizational, financial, and leadership skills Ability to work with a diverse student and client population Ability to lift up to 40 pounds with or without accommodation Preferred Qualifications: CVT strongly preferred Additional language skills (Spanish, Portuguese or other) strongly preferred Experience working within a post-secondary education environment An understanding of the organizational mechanics of veterinary clinics, animal shelters, and shelter medicine is an advantage in communication with students about the program see Work Experience 3-5 years related experience with Bachelor's degree or 5-7 years directly related experience Proficient knowledge of Microsoft Office suite Oversee financial transactions and outstanding organizational and customer service skills Pay Range Minimum $61,200.00, Midpoint $76,500.00, Maximum $91,800.00 Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.