Customer Service Team Lead

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

• Serve as the primary contact for partner concerns related to customer issues, including expedites, freight inquiries, pricing questions, and order concerns.
• Lead onboarding and ongoing training for Customer Service Representatives (CSRs) as well as help develop, maintain, and train teams on standardized work processes and procedures.
• Partner with the Sales Support Supervisor to improve customer service processes, ERP systems, and order management workflows.
• Act as backup to the Sales Support Supervisor when needed.
• Process distributor orders received through multiple channels, including email, phone, ERP System.
• Work cross-functionally with sales, marketing, production, and shipping teams to resolve customer and delivery-related issues.
• Monitor order status and shipment schedules to ensure on-time delivery and customer satisfaction.
• Deliver responsive, professional customer support while meeting team benchmark goals.

• 3+ years of customer service experience, preferably in a manufacturing environment.
• Experience with ERP systems and/or order management software.
• Proven track record to handle customer concerns professionally and empathetically.
• Strong attention to detail as well as strong verbal and written communication skills with the ability to work across functions.
• Ability to prioritize in a fast-paced environment.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.

• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.