Supervisor, Operations, Road Transport US

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visitdsv.comand follow us onLinkedInandFacebook.

Location: El Paso, TX

Division: Road Transport US
Job Posting Title: Supervisor, Operations, Road Transport US
Time Type:Full Time

Summary

The Supervisor, Operations is responsible for overseeing daily transportation, freight brokerage, dispatch, and customer service activities to ensure efficient operations, strong service performance, and achievement of business objectives. This role provides direct leadership to operations employees, coordinates freight execution and carrier capacity, supports customer account management, and partners with branch and functional leadership to drive operational performance, service quality, and growth.

The Supervisor serves as a key point of escalation for operational, customer, carrier, and system-related issues and works closely with customers, carriers, Sales, and internal teams to resolve issues and identify opportunities for improvement. This position is also responsible for developing team members, maintaining effective operational processes, monitoring performance, and ensuring compliance with company policies and applicable transportation regulations.

Duties & Responsibilities

• Supervise daily transportation, dispatch, freight brokerage, and customer service activities to ensure efficient execution of customer requirements and achievement of operational objectives.
• Lead, coach, and develop assigned operations employees; establish priorities, delegate workloads, monitor performance, conduct performance reviews, and address performance or conduct concerns as appropriate.
• Monitor shipment activity, load status, service performance, and operational priorities, proactively addressing delays, service failures, and other operational issues.
• Coordinate freight execution and carrier capacity, including dispatching loads, supporting spot pricing and rate negotiations, booking shipments, and resolving carrier service or settlement issues.
• Serve as a primary point of escalation for customer, carrier, operational, and system-related issues and ensure timely and effective resolution.
• Build and maintain strong customer relationships by understanding account requirements, responding to service needs, and ensuring customer expectations are effectively communicated and executed.
• Oversee new customer onboarding and account set-up activities and develop and maintain SOPs, customer-specific requirements, work instructions, and operational processes.
• Partner with Sales, management, and other functional teams to support new business opportunities, customer growth, carrier development, and overall account performance.
• Establish, monitor, and report operational KPIs, productivity measures, service metrics, and other performance indicators; identify and implement opportunities to improve efficiency, service, and cost performance.
• Assess staffing and training needs and participate in employee selection, onboarding, development, scheduling, and workforce planning activities.
• Ensure employees and operational activities comply with company policies, customer and contractual requirements, and applicable DOT, FMCSA, federal, and state transportation regulations.
• Serve as an operational resource and provide day-to-day leadership in the absence of the Branch Manager/Manager as needed.
• Lead by example by demonstrating accountability, collaboration, professionalism, and alignment with DSV values and strategy.
• Perform other duties and projects as assigned.

Qualifications & Experience

• Bachelor's degree in Supply Chain Management, Logistics, Transportation, Business Administration, or a related field preferred; equivalent combination of education, training, and relevant experience may be considered.
• Minimum of 3 years of experience in transportation, dispatch, logistics, freight brokerage, or a related operational environment.
• Freight brokerage and/or truckload transportation experience strongly preferred.
• Previous experience leading, supervising, or providing day-to-day direction to employees required.
• Working knowledge of transportation operations, dispatch, carrier management, customer service, and freight execution.
• Knowledge of applicable DOT, FMCSA, federal, and state transportation regulations preferred.
• Proficiency with Microsoft Office applications and the ability to learn and effectively utilize transportation and operational systems.

Skills & Competencies

• Lead Yourself: Demonstrates accountability, self-awareness, sound judgment, professionalism, and the ability to communicate openly and constructively while serving as a strong ambassador for DSV.
• Lead Your Team: Demonstrates effective leadership, coaching, and team-building skills with the ability to establish expectations, develop employees, and create a high-performing team environment.
• Lead Your Business: Acts in the interest of ONE DSV, understands the business and market, and identifies opportunities to improve operational performance and grow the business.
• Strong leadership, organizational, and decision-making skills with the ability to effectively manage competing priorities.
• Strong customer service and relationship-management skills with the ability to resolve issues professionally and effectively.
• Strong analytical, problem-solving, and negotiation skills with the ability to identify opportunities for operational improvement.
• Excellent verbal and written communication skills with the ability to effectively communicate with employees, customers, carriers, leadership, and cross-functional partners.
• Ability to remain effective and resilient in a fast-paced, dynamic, and time-sensitive environment.
• Results-oriented with a strong focus on customer service, operational performance, productivity, and continuous improvement.
• Business-fluent English and Spanish required, with the ability to communicate effectively in both languages verbally and in writing.

Physical Demands

This role is primarily performed in an office environment and requires the ability to sit or stand for extended periods while working at a desk and using a computer, telephone, and other standard office equipment. The employee must be able to use their hands frequently for typing, writing, and operating office equipment, along with close visual acuity for reading reports, screens, and documentation. Clear verbal and written communication is essential, including extended periods of time on the phone with customers, carriers, and team members. The role may occasionally require bending, reaching, or lifting office materials or supplies up to 15-20 lbs.

Work Environment

This position operates in a fast-paced environment characterized by frequent interruptions, competing priorities, and time-sensitive deadlines, requiring the ability to manage stress and maintain focus in a dynamic, high-volume setting. Extended hours, including early mornings, evenings, or weekends, may be required based on operational needs, shipment volume, or customer and carrier issues that arise outside standard business hours. The role may also involve occasional exposure to warehouse, dock, or terminal environments, which can include variable temperatures, noise, and proximity to moving equipment; adherence to all applicable safety protocols and PPE requirements is required in these settings. Occasional travel may be necessary for training, customer visits, or other business needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, consistent with applicable law.

For this position, the expected base pay range is $65,000.00 - $75,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

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