Program Manager I

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/program delivery and administration. Manage and facilitate implementation and coordination of small, multiple programs, or portions of larger programs that affect and involve business unit activities. Coordinate broader site, enterprise, and partner-facing programs that extend beyond Comms, Culture, and Engagement internal operating system and require cross-functional alignment. Coordinate with department leaders of initiatives from concepts through planning, analysis, design, testing, and implementation phases. Support program deliverables and solutions on schedule and within scope and budget.

Responsibilities

• Support Comms, Culture, and Engagement through the Site Lead and Campus Alignment efforts, including coordination for evolving site, enterprise, and partner-facing program needs such as stakeholder follow-up, cross-functional planning, and broader program delivery as priorities are defined
• Review program related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
• Identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Identify and minimize risks or constraints that would impact program deliverables
• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other programs/projects/initiatives
• Maintain/archive program documentation
• Prioritize assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
• Develop action plans for conducting internal analyses and collaborate with business partners to identify employee development gaps and establish solutions
• Manage small, multiple programs or participate in portions of larger/complex scoped programs with guidance from senior staff and/or management
• Serve on teams and task groups for programs or initiatives of moderate to considerable impact within the business unit &/or across the organization
• Provide guidance to help team members and stakeholders
• Foster relationships with staff, peers, and business unit(s)
• Perform other duties as assigned

Qualifications

• Exposure to workflow and program development including development of requirements documents, procedures, and implementation plans
• Experience in managing multiple initiatives and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
• Experience in collaborating across organizational teams and building partnerships across various functions
• Exposure to leading, training, guiding and mentoring others
• Experience working with leadership and management in diverse and complex operational environments
• Effective project management skills, to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Effective planning, organizational and problem-solving skills
• Effective skill in identifying and analyzing business requirements and recommending solutions
• Innovative thinking skills to resolve issues and facilitate decision-making
• Effective verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences

• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

  
  

Desired Qualifications

• Project Management Professional (PMP), or the equivalent combination of training, education, and experience
• Knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
• Knowledge of systems and software used at Navy Federal
• Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180

About Us