(CSSNA) Service Administrator - III

Job Title: Service Administrator - III

Duration: 6 Months (Possibility of Ext./ Fte)

Location: Rocky Hill, CT 06067

Pay Rate: $33.00 - $36.00 hourly on W2

Work Schedule: Monday through Friday schedule from 8:30 AM - 5:00 PM.

JOB SUMMARY

Key Responsibilities:

Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

Assesses customers' needs and gathers pertinent information creates basic work orders in appropriate systems. Provides some status updates to customers, as requested

Qualifications and Competencies:

• Communicates effectively
• Manage conflict
• Customer focus
• Directs work
• Financial acumen
• Instills trust
• Diagnostics Application
• Warranty Process
• Technical Escalation
• Service Documentation
• Electronic Service Tool Application

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.

Top 3 Skills you are looking for:

1. Multi-tasking
2. Computer Skills
3. People Person

Notes:

• This role involves a high volume of customer interaction, including answering phone calls, providing quotes, scheduling service appointments, creating work orders, responding to emails, and maintaining clear communication with both customers and internal teams.
• Strong interpersonal and communication skills are essential.
• The ideal candidate must be customer-focused, able to work effectively with others, and consistently provide white-glove customer service.
• Punctuality and professionalism are critical requirements for this position.
• Candidates should have 1-3 years of experience in the automotive service industry.
• Experience in power generation is highly preferred and will be considered a strong asset.

I look forward to connecting soon!

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.