Service Publications Manager

Requisition Summary

PACCAR Parts is seeking a Service Publications Manager to lead the strategy, development, and delivery ofoperator andservice documentation for Kenworth and Peterbilt trucks. This role plays a critical part in improving dealer efficiency, enhancing customer experience, and maximizing vehicle uptime through high-qualityandtimelyoperator andservice content.

You will lead a multi-site team and shape the future of service publications by drivingcontent strategy,AI-automation, and governance. This is a highly visible role requiring strong cross-functional leadership, strategic thinking, and execution in a fast-paced, complex environment.

This role can be based out of Lewisville, TXor Renton,WA.

Job Functions / Responsibilities

• Lead and develop a team of 3 supervisors,15internal staff,andmultiplecontractors responsible for operator manuals, service documentation, and content strategy

• Define and execute the AI strategy for service publications, including content creation, automation, and governance frameworks

• Oversee delivery of service documentation supporting new product launches and engineering programs

• Manage department budget, including vendor relationships and approval of products and services

• Partner cross-functionally with engineering,regulatory, andServiceExperience teams to ensureaccurateandtimelycontent delivery

• Drive continuous improvement of globalRepair & Maintenance (RMI)softwaresystems and processes

• Establish and enforce content governance, authoring standards, and translation processes

• Assess workload, prioritize initiatives, and assign projects across the team

• Identifyrisks, remove barriers, and proactively resolve issuesimpactingdeliverables

• Ensure compliance with regulatory requirements for service publications and reporting timelines

• Communicate program status, risks, and results to senior leadership

• Collaborate across PACCAR divisions on initiativesimpactingmultiple business units

Required Qualifications & Skills

• Bachelor's degree inBusiness, Engineering, TechnicalPublicationsor related field

• 7+ years of relevant professional experiencerequired,including people leadership and program ownership

• Proven experiencemanaging teams, including developingsupervisorsandindividual contributors

• Experience owning strategy,execution, and delivery of complex programs

• Sound business judgmentand aproven ability to influence others,driving alignment across functions

• Experience working in an ambiguous,fast-pacedenvironmentwith competing priorities

• Strong ability to manage internal timelines based on project implementation dates

• Excellentorganizational, analytical, and problem-solvingskills

• Seasoned interpersonal skills andstrong teamplayer

• Strongwritten and verbal communication skills, including executive-level updates

• Demonstrated ability to drive initiatives to completion withpersistenceand accountability

Preferred Qualifications

• Master's degree in businessor related subjects

• Experience in technical publicationsor service documentation

• Projector programmanagement experience

• Knowledge of vehicle systems/functionsor heavy-duty truck industry

• Familiarity with the PACCARcapitalbudgetlifecycleprocess

PACCAR Benefits:
As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match

• Fully funded pension plan that provides monthly benefits after retirement

• Comprehensive paid time off - minimum of 10 paid vacation days (additionaldays withadditionalseniority/years of service), 12 paid holidays, and sick time

• Tuition reimbursement for continued education

• Medical, dental, and vision plans for you and your family

• Flexible spending accounts (FSA) and health savings account (HSA)

• Paid short and long-term disability programs

• Life and accidental death and dismemberment insurance

• EAP services including wellness plans, estate planning, financial counseling and more

• This position is eligible for a holiday gift
  
  

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully considernumerouscompensation factors including your education, training, or experience. The salary range for this position is $119,100 - $168,300 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

• PACCAR Parts is an E-Verify Employer

• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future byleveragingdifferent backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in betterdecisionsand increases employee engagement.

Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.This includes 21 distribution centers globally that support 2,300 dealerships and over1,000,000 customers.Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information
PACCAR is a Fortune 500 companyestablishedin 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design,manufactureand customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplatesand alsoprovides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career youdesirewith PACCAR. Get started!