Insurance Services Specialist - Orthopedics - Winkler

Location:Lee Health Winkler -3033 Winkler AveUnit 100Fort Myers FL 33916

Department: Outpatient Insurance Services (OIS)

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate:$20.50 - $24.09 / hour

Lee Health Winkler Medical Office
3033 Winkler Ave., Unit 100, Fort Myers, FL 33916

Schedule: Monday Friday | 8:00 AM 4:30 PM
Full-Time | On-Site

Behind every successful orthopedic procedure is a dedicated Insurance Services Specialist ensuring patients have the coverage and authorizations needed for timely care. If you have experience with insurance verification, prior authorizations, or healthcare administration, this is an excellent opportunity to make a meaningful impact while working with a collaborative orthopedic team.

As the first point of contact for insurance-related services, you'll verify coverage, obtain authorizations, and help patients navigate the financial side of their careensuring a seamless experience from start to finish.

Verify insurance eligibility and benefits
Obtain prior authorizations for orthopedic procedures and services
Communicate with patients, providers, and insurance companies by phone
Utilize Epic EMR and multiple insurance portals to complete accurate documentation
Manage high-volume work queues while maintaining exceptional attention to detail
Help secure timely reimbursement and support outstanding patient care

Education

• High School Diploma or equivalent

Experience

• Clerical/administrative experience in a healthcare setting required
• Healthcare insurance verification and customer service experience required
• Epic EMR experience preferred

Skills

• Excellent verbal, written, and interpersonal communication skills
• Strong computer and technology proficiency
• Highly organized with exceptional attention to detail
• Ability to prioritize and multitask in a fast-paced environment
• Knowledge of medical terminology, insurance verification, authorizations, and medical billing is preferred

We invest in our team members with a comprehensive benefits package, including:

Competitive Pay
Medical, Dental & Vision Insurance
Retirement Plan with up to a 5% employer match
Tuition Reimbursement & Career Advancement Opportunities
Generous Paid Time Off & Paid Holidays
Employee Assistance Program
Flexible Spending & Health Savings Accounts

If you're a detail-oriented healthcare insurance professional who enjoys solving problems, navigating insurance requirements, and supporting exceptional patient care, we'd love to meet you.

Apply today and become our next Insurance Services Specialist with Lee Health Orthopedics!

As the first point of access for Lee Health patients, this position completes and assists with Insurance Verification, authorizations, and financial screening to secure maximum reimbursement for the Lee Health System. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication that occurs telephonically. Requires extensive computer knowledge and analytical experience to navigate and interpret the information provided by a multitude of entities. Requires prioritization, detail orientation, organized, flexible while working within high volume work queues. This job requires the ability to understand medical terminology pertinent to obtaining the authorizations needed for services.

Education: High School diploma or equivalent required.

Experience: Clerical/administrative and healthcare experience required. Epic EMR system and customer service experience preferred.

Certification: N/A

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math skills, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers