Visitor Services Assistant (Resource Employee)

The Visitor Services Assistant is responsible for providing outstanding visitor service while working the front-of-house post and exhibition spaces at USC Fisher Museum of Art (75%); assists Operations Manager with facility and security maintenance (25%). The Assistant presents a positive, friendly and enthusiastic attitude to provide a wide range of visitors with an informative, enjoyable and memorable experience. This is a key-holding position.

***This is a one year fixed-term position.

Work Schedule:

Tuesday to Saturday, 9:30am-4:30pm. Occasional evening hours are required to support special events and departmental operations.

Essential Duties and Responsibilities

• Actively demonstrates a guest-first attitude through positive attitude, personal service, clear communication, and consistent actions.

• Responsible for opening and closing the Museum.

• Actively tracks museum attendance; promotes exhibitions, group tours, and programs at USC Fisher.

• Maintains conversational knowledge of museum policies, programming and exhibition schedule. Maintains a clean and organized work and gallery space.

• Assists visitors in the capacity of gallery support when required. Shares factual and necessary exhibition related information with visitors.

• Corresponds with colleagues via excellent written and verbal skills. Submits weekly reports to supervisor.

• Escalates any guest service issues, unanswerable questions, or facilities concerns to the Visitor Services Manager and/or Operations Manager.

• Assists with event/program setup and group tour scheduling; coordinates Facilities Department visits with Operations Manager. Performs other duties as assigned.

• Maintains regular Tuesday-Saturday shift, including one late night a week.

• Seasonal visitor experience and shop assistant at the USC Pacific Asia Museum in Pasadena.

The Qualifications:

• Minimum Education: High school diploma or equivalent

• Minimum Experience: 6 months of retail customer service experience

What We Prefer:

• Preferred Experience: 1 year of retail customer service experience

• Preferred Expertise: Experience with data entry and inventory in a museum environment. Use of Microsoft Office.