Applications Support Technician

Monroe

Wisconsin

Job Description

SC Data Center, Inc. is a rapidly evolving technology company supporting Colony Brands, Inc., one of North America's largest multi-channel direct-marketing companies. With roots dating back to 1926, we combine long-standing stability with a strong focus on innovation, collaboration, and community support.

We are seeking an Applications Support Technician to support third-party software applications that power our warehouse, fulfillment, supply chain, and logistics operations. In this role, you will work in a collaborative, Agile environment to troubleshoot issues, support end users, and ensure system reliability. You will serve as a key liaison between operations, IT, and external vendors-investigating incidents, resolving issues, and contributing to system improvements. Responsibilities also include supporting system testing, upgrades, and performance optimization. Experience with warehouse management systems (WMS), and logistics platforms: such as Infios (HighJump), e2open (BluJay/Kewill), Datex, or Acumatica is highly valued. The ideal candidate is detail-oriented, hands-on, and comfortable working in a fast-paced environment.

This is an on-site role in Monroe, WI (Monday-Friday), with up to 15 work-from-home days per year and may include occasional after-hours or on-call support.

Qualifications

* At least an associate degree in Computer Sciences, Management Information Systems, or a related field
* 3+ years of related business experience
* A High-level of Structured Query Language (SQL) knowledge
* Experience with Warehouse Management Systems is preferred.
* You'll also need to be a team player with strong technical aptitude and a commitment to continuous learning.
* Must be willing to work outside of normal business hours as needed, as this position requires on-call availability as scheduled.
* Strong analytical and problem solving skills
* Strong communication skills

About Us

At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America's leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.

Benefits Details

SC Data Center is not just about growing our profits - We are about giving our employees the opportunity for growth and providing a better place to live and work. We also offer our employees many great rewards in addition to monetary compensation:

Job Category

IT

Employment Type

Regular/Full-Time