Order Entry Representative

What Success Looks Like

First 30 Days

• Learn company products, Order Entry procedures, and ERP systems.
• Understand workflows between Sales, Engineering, Manufacturing, and other departments.
• Process basic orders with guidance and increasing accuracy.

First 3 Months

• Independently process standard orders and change orders.
• Demonstrate proficiency in ERP systems and order documentation.
• Effectively communicate with internal stakeholders to resolve order discrepancies.

First 6 Months

• Manage a full workload with minimal supervision.
• Quickly identify missing or incorrect order information and drive resolution.
• Build strong working relationships across departments.

First 12 Months

• Consistently maintain high levels of order accuracy and productivity.
• Serve as a reliable resource for order processing and issue resolution.
• Anticipate potential problems and proactively prevent downstream impacts to manufacturing and customers.

Top 3 Critical Abilities / Functions

1. Order Accuracy & Process Excellence - Ensures customer orders are entered, validated, and processed accurately while maintaining high attention to detail and adherence to established processes.
   
   2. Cross-Functional Collaboration - Partners effectively across Sales, Engineering, Manufacturing, and other business functions to resolve issues and ensure successful order execution.
   
   3. Problem Solving & Execution - Identifies and resolves order-related challenges proactively while managing competing priorities and delivering timely results.

Biggest Challenges

Successfully balancing accuracy, speed, and customer responsiveness while managing complex orders, frequent change requests, and coordination across multiple departments and systems.

To overcome these challenges, the individual must leverage strong organizational skills, proactive communication, attention to detail, and growing technical/system knowledge to identify issues early, drive resolution, and ensure smooth order execution.

Attributes & Behaviors

Demonstrates strong attention to detail, accountability, dependability, problem-solving mindset, initiative, adaptability, effective communication, collaboration, customer focus, and the ability to stay organized and productive in a fast-paced environment.

Essential Skills & Experience

High School Diploma or equivalent; strong mechanical and mathematical aptitude; ability to follow detailed procedures; excellent organizational and communication skills; proficiency with Microsoft Office and standard business systems; ability to manage multiple priorities while maintaining accuracy.

Preferred Skills & Experience

Experience supporting Sales, Engineering, Manufacturing, or Technical Service functions; manufacturing ERP experience; order management experience; familiarity with industrial or engineered products; ability to interpret technical specifications or drawings.

Culture Fit

Models TCF Core Values by acting with integrity, taking ownership of responsibilities, collaborating effectively with others, maintaining a customer-focused mindset, and contributing positively to team and business success.

Employee Value Proposition (WIIFM)

Provides an opportunity to develop technical, operational, and business expertise through cross-functional exposure, while building a foundation for career growth within Sales Support, Engineering Support, Customer Service, Operations, and other areas of the organization.

As a Order Entry Representative you will be offered pay of $21.00-$24.00 dependent on experience. You will also be eligible for an annual discretionary bonus tied to overall performance of the organization.

At Twin City Fan we want our employees to achieve their personal best and strive to offer programs that support our employees and their families. We offer a full benefits package including medical, dental, vision, life insurance, 401K plan with employer match, as well as short/long term disability. Employees also have access to benefits such as employee assistance programs, education reimbursement, paid vacation, holiday pay, and volunteer time. Other exciting benefits TCF offers include a homeownership savings program, pet insurance, and more!