New

Project Manager - Genesys Cloud CCaaS

TEKsystems
$40.00 - $55.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Jacksonville
Jun 30, 2026
Project Manager - Genesys Cloud CCaaS Location: Remote (Jacksonville area strongly preferred) Contract: Contract Position Travel: Occasional travel to the Jacksonville area may be required for project meetings and key milestones. About the Opportunity Our client is a healthcare technology consulting and managed services organization supporting a major healthcare system through a large-scale contact center and communications modernization initiative. They are seeking an experienced Project Manager with strong Genesys Cloud expertise to lead enterprise customer experience and CCaaS transformation projects. This role will focus on the deployment and optimization of Genesys Cloud while partnering with healthcare stakeholders, technical teams, vendors, and executive leadership. The successful candidate will play a critical role in ensuring projects are delivered on time, within budget, and aligned with business objectives. Candidates with previous healthcare experience are highly preferred, as this position supports a large healthcare environment where contact center operations and communications technology play a critical role in patient access, customer experience, and organizational operations. Must-Have Requirements * Genesys Cloud implementation experience required * Experience leading enterprise CCaaS deployments and migrations * Large-scale telecom or contact center project experience * 3+ years of Project Management experience * 3+ years of Consulting experience * 3+ years of healthcare industry experience * Experience managing project budgets, schedules, risks, and executive stakeholders * Strong client-facing communication and stakeholder management skills * Experience coordinating cross-functional technical and business teams Strongly Preferred * Previous employment with a healthcare provider, hospital system, healthcare consulting firm, healthcare MSP, or healthcare technology organization * Experience supporting healthcare contact center or patient access initiatives * Experience working within healthcare or hospital environments * Zoom Voice experience * Unified Communications experience * Telecom migration and modernization experience * Experience responding to or supporting RFP and RFI initiatives * PMP Certification Responsibilities Lead large-scale Genesys Cloud deployment and modernization initiatives for healthcare clients. Manage project planning, scheduling, budgeting, resource coordination, risk mitigation, and stakeholder communications throughout the project lifecycle. Partner with business leaders, operational stakeholders, technical teams, and third-party vendors to ensure successful implementation of customer experience and contact center technologies. Drive project governance, facilitate meetings, manage dependencies, and proactively resolve issues that could impact delivery. Develop and maintain project plans, executive status reports, meeting documentation, and client-facing deliverables. Monitor project progress, communicate key milestones, and ensure projects remain aligned with organizational objectives and client expectations. Serve as a trusted advisor to stakeholders while helping drive successful adoption of modern CCaaS technologies and supporting broader healthcare technology transformation initiatives. This is an excellent opportunity to join a highly visible healthcare modernization effort and play a key role in transforming customer experience and contact center operations within a major health system environment. While the position is remote, candidates located in or near the Jacksonville market are strongly preferred due to periodic onsite collaboration and stakeholder engagement requirements. Candidates outside the area must be comfortable traveling onsite approximately once per month for key project meetings, planning sessions, and major project milestones. Job Type & LocationThis is a Contract position based out of Jacksonville, FL. Pay and BenefitsThe pay range for this position is $40.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jul 13, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.