New

Account Services Representative

TEKsystems
$33.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Portland
Jun 30, 2026
Account Services Representative Are you a problem solver who thrives in a fast-paced environment? Do you enjoy building relationships, analyzing data, and ensuring customers receive outstanding service? If you're passionate about delivering operational excellence while working with a globally recognized outdoor brand, we want to hear from you! We're looking for a highly motivated Account Services Representative to play a critical role in managing our North American order book and driving customer success through world-class service and supply chain execution. What You'll Do As an Account Services Representative, you'll serve as the key link between Sales, Planning, Logistics, Distribution, Finance, and our retail partners. You'll oversee the complete lifecycle of customer orders while ensuring products arrive on time and in full, supporting both customer satisfaction and company growth. Order Management & Customer Success * Manage the full order lifecycle, from order placement through shipment and delivery. * Monitor order deadlines, updates, cancellations, and changes to ensure seamless execution. * Ensure customer orders are delivered accurately, on time, and aligned with company sales and forecasting strategies. * Act as the subject matter expert on customer requirements, expectations, and business processes. * Communicate proactively with customers, retailers, and sales representatives regarding order status, delays, and solutions. Cross-Functional Collaboration * Partner closely with Sales, Demand Planning, Logistics, Distribution Centers, Finance, Master Data, and other Supply Chain teams. * Drive collaboration to identify risks, solve issues, and maximize order fulfillment performance. * Support strategic supply chain initiatives, including direct ship programs and other customer-focused enhancements. Analytics & Continuous Improvement * Analyze key business metrics and provide recommendations that improve customer outcomes. * Utilize reporting tools such as Power BI, Tableau, BW Launchpad, and Excel to support decision-making. * Create and share allocation coverage, order status, and delivery performance reports. * Identify opportunities to improve processes, increase efficiency, and enhance customer service. Issue Resolution & Chargeback Management * Investigate customer chargebacks and collaborate with partners to validate claims and negotiate reversals when appropriate. * Resolve inventory allocation and ATP (Available-to-Promise) challenges within SAP. * Anticipate potential order issues and implement proactive solutions. What Makes You Successful You are someone who: * Takes ownership and follows through on commitments. * Thrives in a dynamic, ever-changing environment. * Uses data and analytics to drive informed decisions. * Communicates effectively with diverse audiences. * Builds strong partnerships across teams and customer organizations. * Stays calm under pressure and navigates ambiguity with confidence. * Continuously seeks opportunities to improve processes and drive results. Qualifications * Strong analytical, critical thinking, and problem-solving skills. * Experience working with SAP preferred. * Proficiency with Microsoft Office Suite, particularly Excel. * Experience using Power BI, Tableau, BW Launchpad, or similar reporting tools preferred. * Excellent verbal and written communication skills. * Ability to present findings and recommendations to both internal and external stakeholders. * Strong organizational skills with the ability to manage multiple priorities and deadlines. * High level of integrity, accountability, and professionalism. Why Join Our Team? * Collaborate with talented teams across Supply Chain, Sales, Logistics, and Finance. * Make a direct impact on customer satisfaction and business performance. * Gain exposure to advanced analytics, supply chain operations, and strategic account management. * Grow your career in a culture that values innovation, continuous improvement, and teamwork. Job Type & Location This is a Contract position based out of Portland, OR. Pay and BenefitsThe pay range for this position is $33.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Portland,OR. Application DeadlineThis position is anticipated to close on Jul 13, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.