New

Service Coordinator

TEKsystems
$35.00 - $38.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Cleveland
Jun 30, 2026
Service Coordinator \| Security Systems Support Oakwood Village, OH \| Fully Onsite \| 1st Shift \| Contract-to-Hire Are you a customer-focused professional who enjoys problem-solving and helping customers over the phone? We are hiring 2 Service Coordinators to join a growing security services team in Oakwood Village. This is a great opportunity for candidates with customer service, dispatching, call center, technical support, or troubleshooting experience who want to build a long-term career. Contract-to-Hire Opportunity Oakwood Village (Cleveland Area) Fully Onsite Customer Service + Technical Troubleshooting Why You'll Love This Opportunity Contract-to-hire with long-term growth potential Hands-on training and mentoring Collaborative team environment Exposure to security and alarm system technology Opportunity to develop technical troubleshooting skills Work with high-end residential and commercial clients What You'll Do As a Service Coordinator, you'll serve as the primary point of contact for customers experiencing issues with their security systems. Daily Responsibilities: * Handle inbound calls and emails from existing customers * Troubleshoot alarm systems, sensors, batteries, and security equipment * Assist customers with: * Arming and disarming systems * Panel alerts and system notifications * Sensor issues and false alarms * System testing and resets * Place systems in "no action" mode during testing to prevent unnecessary emergency dispatches * Resolve issues remotely whenever possible to provide a seamless customer experience * Schedule technicians for on-site service visits when needed * Manage and coordinate service tickets and customer follow-ups * Program and update customer accounts, including: * User codes * Master codes * Zone additions/removals * System testing * Partner with technicians and internal teams to ensure timely issue resolution * Document customer interactions accurately within company systems Systems You'll Support Experience is a plus, but training is provided on: * Honeywell * DMP * Alarm.com * Resideo * Dealer Admin * Rapid Response What We're Looking For Required Qualifications 1-5 years of customer service experience Experience in Security systems industry, or adjacent experience Strong phone and communication skills Comfortable troubleshooting technical issues with customers Ability to multitask in a fast-paced environment Strong computer skills and proficiency with: * Microsoft Office Suite * Microsoft Teams High School Diploma or GED Preferred Backgrounds We're especially interested in candidates with experience in: * Dispatching * Call Center Support * Technical Customer Service * Alarm Monitoring * Security Industry Support * Cable or Internet Troubleshooting * Service Coordination * Help Desk or Technical Support Training & Support You'll receive comprehensive onboarding, including: * Side-by-side shadowing * Call listening sessions * Guided troubleshooting support * Training videos and learning modules * Access to troubleshooting guides and internal resources Work Environment * Fast-paced service and dispatch environment * High-volume inbound calls and ticket management * Collaborative onsite team * Opportunity to support cutting-edge security technology solutions If you enjoy customer service, troubleshooting technology, and helping people solve problems, apply today and start building a long-term career with a growing security services team! Job Type & Location This is a Contract to Hire position based out of Cleveland, OH. Pay and BenefitsThe pay range for this position is $35.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Cleveland,OH. Application DeadlineThis position is anticipated to close on Jul 6, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.