New

VIP Desktop Support

TEKsystems
$22.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, Indianapolis
Jun 30, 2026
Overview We are seeking a highly skilled VIP IT Support Engineer to provide white-glove technical support to executives, senior leadership, and other high-profile users. This role requires a strong combination of technical expertise, customer service excellence, and the ability to resolve complex issues in a fast-paced environment. The ideal candidate will serve as a trusted technology partner, ensuring a seamless end-user experience across devices, applications, collaboration platforms, and conferencing technologies. Key Responsibilities * Deliver exceptional white-glove IT support to executives, VIP users, and business leaders both remotely and onsite * Troubleshoot and resolve hardware, software, access, and connectivity issues with a focus on minimizing downtime * Provide support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and related collaboration tools * Administer and support Active Directory, Identity and Access Management (IAM), and endpoint management platforms * Configure, deploy, and maintain laptops, mobile devices, and peripherals, including MacBooks, iPhones, and Windows devices * Manage and troubleshoot mobile device environments using MDM solutions * Support executive conference rooms, boardrooms, and meeting spaces, including VoIP systems, Zoom, Microsoft Teams, ClickShare, projectors, and AV equipment * Assist with software deployments, upgrades, patching, and endpoint security initiatives * Support SaaS applications and business-critical systems across the organization * Utilize ITSM tools and ITIL best practices to manage incidents, service requests, and problem resolution * Create and maintain technical documentation, knowledge articles, and support procedures * Partner with infrastructure, security, and application teams to resolve escalated issues and improve service delivery * Participate in continuous improvement initiatives to enhance the end-user experience and support processes Required Qualifications Education * Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred * Equivalent combination of education, certifications, and experience considered * Commitment to ongoing technical training and professional development Experience * 5-7 years of experience in IT Support, Systems Administration, Desktop Support, or IT Engineering * Experience providing executive or VIP support in a corporate environment * Strong understanding of ITSM and ITIL frameworks, including Incident, Request, and Problem Management * Experience supporting both Windows and Apple ecosystems Technical Skills * Active Directory administration and Identity & Access Management * Device management and endpoint security solutions * Microsoft 365 administration and troubleshooting * SharePoint, Teams, Outlook, and other collaboration technologies * SCCM and Mobile Device Management (MDM) platforms * SaaS application support and administration * System administration experience across enterprise environments * Apple macOS and iPhone support * Windows endpoint support and troubleshooting * Audio/Visual and conferencing technologies, including: * Microsoft Teams Rooms * Zoom Rooms * VoIP systems * ClickShare * Projectors and presentation technologies Key Competencies * Outstanding customer service and executive presence * Excellent communication and interpersonal skills * Strong troubleshooting and root-cause analysis abilities * Ability to remain calm and professional in high-pressure situations * Strong organizational and time management skills * Ability to manage multiple priorities while maintaining attention to detail * Proactive approach to identifying and resolving technology issues before they impact users Preferred Certifications * ITIL Foundation * CompTIA A+ * CompTIA Network+ * Microsoft Certifications * Apple Certifications * Other relevant endpoint management or infrastructure certifications Job Type & LocationThis is a Contract position based out of Indianapolis, IN. Pay and BenefitsThe pay range for this position is $22.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Indianapolis,IN. Application DeadlineThis position is anticipated to close on Jul 11, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.