New

Delinquency Control Counselor-8/17 (PHX)

TEKsystems
$20.85 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Jun 30, 2026
Role Overview Join a financial services team focused on helping members get back on track with past-due loan and credit card accounts. In this role, you'll work with accounts that are 1-30 days delinquent, providing financial guidance, discussing available repayment options, and helping members find solutions that fit their situation. This is a fast-paced, call-center-based position that combines customer service, problem-solving, collections, and administrative work. Success comes from strong communication skills, empathy, attention to detail, and the ability to work efficiently across multiple systems. What You'll Be Doing * Contact members regarding early-stage past-due loan and credit card accounts * Discuss payment options and loss mitigation programs to help resolve delinquency * Gather financial information and identify appropriate solutions based on member needs * Educate members on available options, including settlements and bankruptcy-related processes when applicable * Send and document required member communications in accordance with company policies and regulatory requirements * Review account information to ensure records are accurate, current, and compliant * Complete reporting and account documentation activities * Use multiple systems and online tools to research accounts and track activity * Handle a high-volume call environment averaging 80-120+ calls per day * Balance customer service with collection goals while providing a positive member experience Pay, Schedule(REQUIRED AVAILABILITY) & Logistics * Pay: $20.85/hour * Contract-to-hire opportunity * Start Date: August 16, 2026 * Training Schedule: Monday-Friday, 8:00 AM-4:30 PM Mountain Time * Regular Schedule: Approximately 9:30 AM-6:00 PM MT or 10:30 AM-7:00 PM MT depending on daylight savings time * Overtime may be available based on business needs * Hybrid work environment * Required onsite attendance during the first week of training * Additional onsite attendance may be required for up to one week per quarter * Work Location: Phoenix, Arizona Requirements * Must-Have * High school diploma or equivalent with collections or call center experience, OR * Associate or bachelor's degree with customer-facing experience such as retail, sales, or service environments * Strong customer service and communication skills * Ability to manage a high-volume call workload * Experience working toward performance goals and productivity metrics * Comfortable navigating multiple computer systems simultaneously * Proficiency with Microsoft Office applications, including Outlook, Word, and Excel * Strong problem-solving and critical-thinking skills * Ability to document account activity accurately and follow established procedures * Professional, empathetic, and solution-focused approach when working with customers Req Info * Industry: Financial Services * Employment Type: Contract-to-Hire * Experience Level: Entry Level * Work Setting: Hybrid * Location: Phoenix, Arizona * Number of Openings: 20 * Duration: 6 Months Why This Opportunity Stands Out * Opportunity to help people improve their financial situation through education and available repayment solutions * Entry-level pathway into financial services and collections * Hybrid work arrangement * Large team with multiple openings * Stable environment with structured training and support * Experience developing customer service, negotiation, problem-solving, and account management skills in a regulated industry Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. Pay and BenefitsThe pay range for this position is $20.85 - $20.85/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Phoenix,AZ. Application DeadlineThis position is anticipated to close on Jul 4, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.