AMR Customer Service Representative - Manufacturing

Starkey is hiring a AMR (All Make Repair) Customer Service Rep at its global headquarters in Eden Prairie, MN. Are you looking for a job opportunity with an award winning company? Look no further! We are currently hiring for a AMR Customer Service Representative in our dynamic and innovative company. In this role you'll have the opportunity to provide top-notch customer service to those who matter most to our company. From answering questions to addressing concerns, you'll be the face of our brand and a crucial part of our success. Starkey offers 4 weeks of PTO, holiday pay, and floating holidays along with a full benefits package for its team members.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

JOB SUMMARY DESCRIPTION

This position is responsible for ensuring that customers are dealt with according to the Customer Service Policy, as well as the Starkey Corporate mission statement.

JOB RESPONSIBILITIES/RESULTS

• Answer incoming calls regarding technical and non-technical information
  
  
  
  • Assist dispensers in fitting questions.
  • Answer dispenser questions about Starkey and Starkey All-Make products.
  • Clarify dispenser requests.
  • Call dispenser with additional charges and estimates when requested.
  
  
  
  
• Support All Make Repair
  
  
  
  • Stay current on Starkey products and processes.
  • Provide repair information.
  • Use JIT principals while performing duties.
  • Answer problems from receiving and shipping.
  
  
  
  
• Process orders
  
  
  
  • Accessories
  • Warranties
  • Credits
  • Marketing materials
  • Hearing aid parts, then invoice and ship
  
  
  
  
• Document calls
  
  
  
  • Keep phone call records.
  
  
  
  
• Other duties/responsibilities as assigned

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Education
  
  
  
  • High school degree or equivalent required
  
  
  
  
• Experience
  
  
  
  • Minimum 1-year experience working in a hearing aid manufacturing environment preferred. Minimum 1-year customer service experience preferred.
  • Experience working with Microsoft office.
  
  
  
  

Competencies, Skills & Abilities

• Excellent communication skills required.
• Good organizational skills required.
• Good problem solving/troubleshooting skills required
• Ability to type 25-30 WPM required.
• Letter writing skills a plus
• 10-key skills a plus

Salary and Other Compensation:
The target rate for this position is between $18.14 to $24.15/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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