Guest Services Agent
 JLL | |
parental leave, paid time off, 401(k)
| |
 United States, Virginia, Richmond | |
 Jun 30, 2026 | |
|
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Guest Services Agent- JLL What this job involves: As a Guest Services Agent at JLL, you'll serve as the welcoming face of our client's facility, creating exceptional first impressions for employees and visitors alike. In this role, you'll manage lobby operations with efficiency and warmth, ensuring every guest receives friendly, knowledgeable, and courteous service from the moment they arrive. You'll handle everything from visitor management and temporary badge issuance to coordinating building services and responding to requests with minimal supervision. At JLL, we are collectively shaping a brighter way-for our clients, ourselves and our fellow employees-and you'll be essential to that mission by anticipating needs, resolving challenges, and maintaining seamless daily operations. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll work closely with facility management and transportation teams to deliver outstanding service experiences. This position offers meaningful opportunities to strengthen and advance your career while making a tangible impact on client satisfaction every single day. What your day-to-day will look like: * Greet and host guests, visitors, and employees with a welcoming approach, verifying identity and managing visitor check-in and check-out processes * Issue temporary badges and serve as the building information center, providing directions and general information to accommodate employee and guest needs * Respond to and follow through on requests for information, communicating effectively with all levels of management with minimal supervision * Organize and maintain lobby and front desk areas to ensure a professional, welcoming environment at all times * Resolve problems associated with building services including janitorial, mailroom, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels * Assist with coordination and scheduling of office and building maintenance activities, including luggage storage, lost and found, and umbrella management * Anticipate and respond to client needs and concerns, identifying potential risks and escalating issues to ensure no incident or disruption to operations Required qualifications: * High school diploma or general education degree (GED) * 2+ years of experience in hospitality, soft services, or operations roles * Excellent verbal and written communication skills with the ability to communicate professionally with diverse audiences * Strong customer service skills with a proven track record of teamwork and collaboration * Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment * Track record of initiative, integrity, and good judgment in professional settings * Highly collaborative mindset with strong interpersonal skills and the ability to work across teams Preferred qualifications: * Knowledge of or experience in the commercial real estate industry * Proficiency in Google applications and standard office technology platforms * Experience with CMMS (Computerized Maintenance Management System) or work order management systems This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site -Richmond, VAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. | |