Positive Care Case Manager

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: Positive Care Clinic
FTE: 1.0 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-Person

Purpose of this position: The Case Manager provides support services to patients receiving care for HIV/AIDS within the HCMC Positive Care Clinic. Working as an integral member of the multidisciplinary care team, this position helps patients fully engage in their medical care. This goal is achieved by assisting with medical care coordination and providing support to patients to help address psychosocial needs and reduce barriers to care. This position has a focus on benefits counseling (navigating and enrolling patients into applicable insurance/benefits).

RESPONSIBILITIES

• Screen and identify potential candidates for program participation

• Perform client intake services

• Identify and work to resolve barriers clients may encounter (language barriers, eligibility criteria, services fees, geographic location)
• Provide resources and referrals necessary for clients to obtain and/or maintain access to HIV medical care
• Conduct reevaluation and follow up assessment throughout length of care in compliance with funder requirements
• Provide outreach to client's family, friends, and significant others
• Maintain consistent contact (office visits, home visits, and telephone calls) with clients to sustain ongoing supportive relationship

• Assess patients for eligibility for federal and state funded programs and/or other applicable benefits and apply for applicable insurance/benefits

• Serves as a resource person to clinic patients regarding Ryan White eligibility

• Assist with insurance related documents when requested by clinical personnel

• Triage phone calls from patients regarding insurance questions, concerns regarding their coverage and/or pertinent medical bills

• Triages phone calls from patients regarding medication prior-authorization concerns and partners with medical personnel to remedy the situation

• Work closely with pharmacy staff to ensure proper coverage of medications and address coverage concerns

• Partner closely with care team to implement service plan and to assure all team members are informed of clients

• Partner closely with care team to implement service plan and to assure all team members are informed of clients' needs and medical status
• Document services provided in a manner compliant with funder requirements
• Complete reports on services used and services needed by clients
• Maintain a level of knowledge and skills required to perform all duties in compliance with Ryan White case management and grant standards
• Other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• Bachelor's degree in the social sciences or a related field
• One (1) year relevant experience

OR

• An approved equivalent combination of education and experience

Knowledge / Skills / Abilities:

• Must have knowledge on and experience with navigating and enrolling patients into applicable insurance/benefits

Preferred:

• Spanish speaking is preferred
  

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.
Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.