Extra Help / Intake and Market Research Assistant

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Minimum Requirements:

• A formal high school diploma.

Preferred Education and or Experience:

• Significant secondary coursework in business, communications, economics, marketing, data analytics, or a related field;
• Experience conducting market research;
• Experience working with customers or providing customer service;
• Experience utilizing Microsoft Office applications.

Job Duties:

Customer Intake and Client Support

• Serve as an initial point of contact for prospective entrepreneurs and small business owners, providing professional, courteous, and knowledgeable customer service;
• Engage directly with prospective entrepreneurs and small business owners by telephone, email, videoconference, and in person to answer questions, gather information, assess needs, and connect clients with appropriate ASBTDC services and resources;
• Assist walk-in customers with small business questions and provide information regarding startup, business planning, training opportunities, and ASBTDC services;
• Support day-to-day customer intake activities and assist walk-in, phone, email, and online inquiries;
• Conduct outbound phone calls to prospective clients, event attendees, and training registrants to provide assistance, answer questions, encourage engagement, and support ASBTDC service delivery;
• Conduct follow-up communications with event attendees, event registrants, and prospective clients;
• Assess customer needs and direct clients to appropriate ASBTDC services, consultants, training opportunities, and resources;
• Confirm that prospective clients and eCenter signups are contacted promptly;
• Assist in maintaining positive customer relationships and providing excellent customer service;
• Document activities in accordance with ASBTDC documentation procedures.

Market Research Support

• Conduct secondary market research using online databases, industry resources, AI tools, and public data sources;
• Maintain and update geographic, demographic, customer segment, and business activity profiles;
• Assist with collecting, organizing, and validating data from various sources;
• May create basic data visualizations and organize datasets for internal and client use;
• Assist with market research projects supporting small business consulting activities, technology commercialization projects, and special initiatives.

Other

• Support organizational marketing and outreach activities;
• Work cooperatively with staff to provide high-quality assistance and customer service;
• Maintain confidentiality and adhere to the University System and ASBTDC Conflict of Interest standards;
• Perform other duties as assigned to accomplish the goals and mission of the organization.

• Excellent verbal communication skills and the ability to communicate confidently and professionally with prospective clients, business owners, and stakeholders by telephone, videoconference, and in person;
• Ability and willingness to initiate outbound phone calls and engage in frequent client communication as part of daily responsibilities;
• Ability to comfortably engage with walk-in customers, answer questions, and provide assistance in a professional and welcoming manner;
• Strong written and interpersonal communication skills;
• Ability to gather information, assess customer needs, and provide clear guidance regarding available services and resources;
• Strong organizational skills and attention to detail;
• Ability to manage multiple assignments and deadlines;
• Ability to maintain confidentiality;
• Proficiency in Microsoft Office Suite;
• Ability to work at the ASBTDC office during business hours as assigned;
• Must adhere to the University System and ASBTDC Conflict of Interest standards

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.