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Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Light & Wonder is a global gaming and technology company operating across land-based, digital, and social gaming markets. Within the Gaming business, the Global Systems organization provides mission-critical casino management and operations technology that enables casino operators to manage their floors, players, revenue, loyalty programs, reporting, and operational performance in real time. The Systems portfolio includes enterprise-grade software platforms, integrated hardware, table and systems integration, and ongoing support and services that help customers operate more efficiently, securely, and strategically. Key Responsibilities: Global Commercial Strategy & Execution
Develop and execute a global commercial strategy for the Systems business across key regions, including North America, EMEA, Asia-Pacific, and Australia/New Zealand.
Deliver revenue, bookings, margin, pipeline, market share, customer retention, renewal, and wallet-share objectives.
Establish a consistent global commercial operating rhythm, including forecast discipline, pipeline inspection, deal governance, account planning, and performance management.
Build a stronger linkage between commercial priorities, product roadmap decisions, customer implementation needs, and financial targets. Sales Leadership & Commercial Excellence
Set clear goals, expectations, accountability mechanisms, and performance standards across the commercial team.
Build a culture of customer obsession, commercial intensity, collaboration, urgency, ownership, and accountability.
Strengthen the sales leadership bench through coaching, talent assessment, succession planning, and selective external hiring.
Upgrade sales capabilities in consultative selling, value-based selling, enterprise account management, executive influence, negotiation, and complex deal execution.
Ensure the sales organization has the right structure, incentives, processes, and capabilities to deliver sustained profitable growth. Strategic Customer Engagement
Partner with customers to understand their business challenges, operational priorities, technology needs, and growth objectives.
Position Light & Wonder as a strategic partner capable of helping customers improve operational performance, strengthen player engagement, optimize casino floor performance, and unlock value through technology.
Strengthen customer confidence by ensuring clear communication, reliable execution, and strong partnership across sales, services, product, and support.
Use customer insights to shape commercial priorities, product direction, roadmap tradeoffs, and future solution opportunities. Cross-Functional Partnership
Partner closely with Product, Technology, Finance, Operations, Services, Customer Success, Marketing, and regional leadership.
Bring the voice of the customer and market insights into product strategy, roadmap prioritization, pricing, packaging, and commercial planning.
Align go-to-market strategy with product readiness, implementation capacity, service delivery, and customer success capabilities.
Collaborate with Finance to improve revenue forecasting, margin visibility, pricing discipline, commercial investment decisions, and deal economics.
Partner with Services and Customer Success to improve implementation quality, adoption, renewal performance, and post-sale customer value.
Help create a stronger end-to-end operating model that connects selling, delivery, support, adoption, and expansion. Commercial Transformation
Introduce best-in-class enterprise technology sales processes, tools, metrics, and operating cadences.
Improve pipeline quality, forecast reliability, deal qualification, account segmentation, and customer coverage.
Develop a more disciplined approach to strategic account management, customer prioritization, executive sponsorship, and opportunity conversion.
Support margin enhancement by improving pricing discipline, deal structure, commercial terms, and focus on profitable growth. Key Deliverables
Deliver global revenue, bookings, margin, pipeline, and customer growth targets.
Improve collaboration between Sales, Product, Technology, Finance, Services, and Customer Success.
Translate the Systems product roadmap into new installations, upgrades, renewals, and expansion opportunities. Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
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Light and Wonder International, Inc.
Jun 30, 2026