RTCC Program Supervisor

The Real Time Coordination Center (RTCC) Program Supervisor provides strategic leadership, planning, coordination, and implementation support for complex operational initiatives within the Office of Public Safety. This position is responsible for identifying, developing, evaluating, and advancing programs, technologies, partnerships, and process improvements that support departmental priorities and university objectives.

The RTCC Program Supervisor collaborates with university leadership, operational stakeholders, and external partners to evaluate organizational needs, implement innovative solutions, and support data-informed decision making. This position may support initiatives associated with the Real Time Coordination Center (RTCC), technology modernization efforts, operational coordination programs, and other strategic initiatives that enhance university operations and public safety services.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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Strategic
Program Development and Implementation

• Lead the
  development, implementation, and continuous improvement of strategic
  operational initiatives supporting Office of Public Safety priorities and
  university objectives.
• Identify
  opportunities to improve organizational effectiveness through process
  improvement, technology integration, operational modernization, and innovative
  program development.
• Develop
  long-range plans, project strategies, implementation frameworks, and
  operational recommendations supporting departmental goals.
• Coordinate
  planning activities involving multiple departments, stakeholders, and subject
  matter experts.
• Support
  evaluation and implementation of emerging technologies, operational
  capabilities, and service delivery models.
• Research and
  recommend best practices that improve organizational performance and
  operational effectiveness.
  

Program
Evaluation, Assessment, and Performance Management

• Develop
  performance measures, assessment methodologies, and evaluation frameworks for
  operational programs and initiatives.
• Analyze
  organizational performance indicators, operational trends, and program outcomes
  to identify opportunities for improvement.
• Conduct
  operational assessments and program reviews to support strategic planning and
  decision-making efforts.
• Prepare
  executive-level reports, presentations, summaries, and recommendations for
  leadership.
• Monitor program
  effectiveness and recommend adjustments to improve efficiency, service
  delivery, and organizational outcomes.
• Support
  data-informed decision making through the collection, evaluation, and
  interpretation of operational information.
  

Stakeholder
Engagement and Partnership Development

• Build and
  maintain collaborative relationships with university leadership, operational
  stakeholders, academic partners, and external organizations.
• Facilitate
  coordination among multiple departments engaged in shared operational
  initiatives.
• Serve as a
  liaison between leadership, operational units, and external partners regarding
  strategic initiatives and program development efforts.
• Lead meetings,
  working groups, planning sessions, and stakeholder engagement activities.
• Identify
  opportunities to expand partnerships and collaborative efforts that support
  organizational objectives.
• Support
  communication strategies that promote awareness, understanding, and adoption of
  operational initiatives.
  

Research,
Analysis, and Project Management

• Conduct
  research regarding emerging technologies, industry trends, operational
  practices, and innovative service delivery models.
• Manage special
  projects, pilot programs, evaluations, and strategic initiatives from concept
  through implementation.
• Coordinate
  project timelines, deliverables, stakeholder communication, and implementation
  activities.
• Develop project
  documentation, recommendations, business cases, and operational analyses.
• Support
  grant-related initiatives, funding opportunities, partnership development
  efforts, and strategic planning activities as assigned.
• Assist with
  initiatives associated with the Real Time Coordination Center, operational
  technology programs, and university-wide coordination efforts.
  

Knowledge,
Skills & Abilities

• Knowledge of
  program development, strategic planning, organizational assessment, and project
  management principles.
• Ability to
  analyze complex issues and develop practical, actionable recommendations.
• Ability to
  coordinate multiple projects and priorities simultaneously.
• Strong
  research, analytical, and problem-solving skills.
• Ability to
  develop performance measures and evaluate organizational effectiveness.
• Ability to
  prepare executive-level reports, presentations, and strategic recommendations.
• Strong written
  and verbal communication skills.
• Ability to
  build collaborative relationships with stakeholders at all organizational
  levels.
• Ability to
  facilitate meetings, working groups, and strategic planning activities.
• Ability to work
  independently while managing complex initiatives with minimal supervision.
• Demonstrated
  professionalism, adaptability, discretion, and sound judgment.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's
  degree or equivalent advanced learning attained through professional level
  experience required.
• Minimum of 5
  years of relevant work experience, or equivalent combination of education and
  work experience.
• Successfully
  pass an in-depth background investigation to include passing a polygraph
  examination.
• Occasional work
  evenings, weekends, or extended hours may be necessary to support project
  deadlines, operational initiatives, emergency activations, or special events.

• Experience leading complex cross-functional projects or strategic initiatives.
• Experience working with university administration, public sector organizations, or large complex institutions.
• Experience evaluating programs, developing performance measures, and supporting executive decision-making.
• Experience with operational technologies, information systems, data visualization, GIS, dashboards, research methodologies, or organizational assessment programs.
• Experience building partnerships and coordinating stakeholders across multiple organizational units.