Senior Console Operator

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Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

The Enterprise Security Command Center is seeking a highly observant, analytical, and mission-focused professional to support centralized security operations. In this role, you will serve as a first point of contact for security events, assess potential threats, coordinate response activities, and use advanced security technologies to help protect company facilities and critical assets. This position is ideal for someone who thrives in a fast-paced environment, makes sound decisions under pressure, communicates clearly, and takes pride in supporting a high-performing security team.

As a key member of the ESCC team, you will help identify, assess, and respond to security events across Duke Energy's operational footprint.

• Serve as a first point of contact for security events and help determine the appropriate response based on available information, threat indicators, and company procedures.

• Use sophisticated security systems and technologies for intrusion analysis, event detection, video analytics, access control monitoring, and incident management.

• Prepare, review, and maintain accurate reports related to alarms, investigations, incidents, and operational activities.

• Support Console Operators by providing decision support, guidance, and situational awareness during routine and emergency operations.

• Monitor incoming threat streams and suspicious activity to identify potential risks at or near company facilities.

• Coordinate with corporate investigators, law enforcement, government agencies, and internal stakeholders to support timely and appropriate security response.

• Manage emergency notification procedures in alignment with company response plans and established protocols.

• Support regulatory compliance activities related to access control systems and security operations.

• Conduct or support planned and unplanned Unmanned Aerial Systems missions, including pre-mission planning, flight notifications, risk assessments, briefings, debriefings, and post-mission reporting.

• Provide shift leadership, support workplace standards, and contribute to procedure updates, coaching opportunities, and continuous improvement across the team.

We are looking for a dependable, collaborative professional who can remain calm under pressure, think critically, and communicate effectively with internal and external partners.

• Strong written and verbal communication skills, with the ability to produce accurate reports and brief stakeholders clearly.

• Experience in a security operations center, dispatch environment, law enforcement, regulatory, emergency response, or critical infrastructure setting.

• Working knowledge of physical access control systems, CCTV, case management tools, Microsoft Office, public incident monitoring tools, or similar applications.

• Ability to assess facts, conduct basic information gathering, and support sound decision-making during time-sensitive situations.

• High level of integrity, discretion, and professionalism when handling confidential information and interacting with customers, employees, and external partners.

• Strong multitasking skills, including the ability to navigate multiple systems while maintaining clear communication and meeting performance expectations.

• Experience with Unmanned Aerial Systems or drone operations is preferred.

• High School/GED degree

• 3 years related work experience

• FAA, Part 107, Remote Pilot Certificate, within 6 months

• Associates degree in Criminal Justice

• In addition to desired degree, 5 years related work experience

• Certified Protection Professional

• Onsite Mobility Classification - Work will be performed at a company facility.

• Office, shift work

• Willingness to work in an environment that requires 100% phone/computer-based customer interaction

• Ability to work a flexible work schedule as described in the General Job Information section

• Required: HS/GED + 3 yrs work experience

• Preferred 1: Associate Degree + 5 yrs work experience

This role is an opportunity to contribute directly to the safety, security, and resilience of Duke Energy's operations. If you are mission-driven, detail-oriented, and ready to make a meaningful impact in a critical security environment, we encourage you to apply.

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