Business Development Representative

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Drive pipeline growth that directly fuels revenue expansion and customer acquisition across high value target accounts. This role operates at the intersection of data driven prospecting, strategic account planning, and personalized engagement, influencing how modern buyers experience the earliest stages of their journey. You will partner closely with Account Executives to shape territory strategy, prioritize high intent opportunities, and convert both inbound and outbound signals into qualified pipeline. At Genesys, we are transforming how organizations deliver empathetic, AI powered customer experiences, and this role plays a critical part in connecting businesses to that impact. You will gain exposure to enterprise sales motions, advanced go to market technologies, and a clear path toward closing roles and broader revenue ownership.

Key Responsibilities:

• Drive qualified pipeline generation by identifying, engaging, and converting high intent prospects into sales opportunities aligned to revenue goals
• Design and execute multi channel outbound strategies that increase response rates, meeting conversion, and account penetration
• Qualify inbound and outbound leads using structured frameworks such as MEDDPIC to ensure strong opportunity fit and sales readiness
• Partner with Account Executives to develop and execute account plans that prioritize high value targets and accelerate deal progression
• Build and maintain comprehensive account and contact profiles using intent data, firmographic insights, and persona mapping
• Deliver highly personalized outreach across phone, email, and social channels that improves engagement and brand credibility
• Optimize lead management workflows by maintaining accurate and complete CRM data to support forecasting and reporting
• Analyze outreach performance metrics and continuously refine messaging, targeting, and sequencing to improve conversion rates
• Leverage social selling strategies to build relationships, expand networks, and nurture prospects throughout the buying journey

Required Qualifications:

• 1+ years of experience in B2B technology sales, preferably in a pipeline generation or prospecting role
• Strong written and verbal communication skills with the ability to engage diverse business stakeholders
• Demonstrated ability to identify customer pain points and align solutions to business needs
• Experience working in fast paced environments with the ability to prioritize and manage multiple workflows
• Proficiency with CRM systems such as Salesforce and sales engagement platforms such as Outreach or Salesloft
• Strong attention to detail with a commitment to data accuracy and process discipline
• Experience collaborating with cross functional teams including sales, marketing, and operations
• Comfort using digital tools and platforms to support prospecting, research, and engagement

Preferred Qualifications:

• Experience with advanced prospecting and intent data tools such as 6sense and LinkedIn Sales Navigator
• Familiarity with qualification frameworks such as MEDDPIC, BANT, or similar methodologies
• Experience with social selling strategies and digital engagement techniques
• Exposure to video prospecting or modern outreach methods that enhance personalization and response rates

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.