Manager Quality - Logistics

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

As the Quality Manager for U.S. Warehouse Operations, you will champion a quality-first culture across warehouse and logistics operations throughout the United States. This role is critical to improving operational performance by reducing defects, eliminating waste, and ensuring consistent adherence to quality standards.

You will lead initiatives that strengthen the Quality Management System (QMS), enhance audit rigor, and drive continuous improvement across all warehouse processes. By leveraging data-driven analysis, structured problem-solving, and cross-functional collaboration, you will identify systemic issues, implement corrective actions, and elevate overall operational quality and efficiency.

Core Responsibilities

• Report to the Director of Logistics and serve as the site lead for all quality-related activities across U.S. warehouse locations that support manufacturing.
• Own and continuously improve the Quality Management System (QMS), ensuring compliance with ISO standards, internal policies, and customer requirements.
• Develop, implement, and maintain quality policies, procedures, and inspection standards across warehouse operations.
• Lead internal and external audits, including customer and regulatory audits, and ensure timely closure of findings through robust corrective actions.
• Establish, monitor, and report on quality KPIs, trends, and performance metrics to leadership.
• Conduct root cause analysis (RCA) using structured methodologies (e.g., 8D, 5-Why, DMAIC) and implement sustainable corrective and preventive actions (CAPA).
• Drive the reduction of defects, errors, and process variation across warehouse workflows, including inventory management, shipping, receiving, and material handling.
• Perform regular process audits, GEMBAs, and workflow evaluations to identify risks and improvement opportunities.
• Partner with logistics, engineering, and supply chain teams to improve end-to-end operational quality and efficiency.

Core Responsibilities

• Act as the escalation point for quality issues, ensuring rapid containment, investigation, and resolution.
• Lead cross-functional continuous improvement initiatives focused on cost reduction, process optimization, and service-level enhancements.
• Analyze operational and quality data to identify trends and implement proactive improvements.
• Ensure compliance with safety, environmental, and regulatory requirements across quality processes.
• Travel to other U.S. warehouse locations as needed, with an expected 20%-30% travel primarily between Oregon and California, and additional travel to Arizona and other U.S. locations.

Team & Leadership

• Lead, coach, and instill a quality-first mindset across logistics and warehouse team members.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Provide training and guidance to operational teams on quality standards, procedures, and best practices.
• Meet regularly with Quality Managers across Lam's global locations to collaborate and standardize improvements.

Education & Experience

• Bachelor's degree in Engineering, Quality, Business, or a related field.
• A minimum of 12 years of experience in quality, manufacturing, logistics, or operations environments.
• Experience managing or supporting quality systems within warehouse or supply chain operations is preferred.
• Demonstrated experience with audits, quality systems, and continuous improvement initiatives.

Skills & Qualifications

• Strong knowledge of Quality Management Systems (QMS) and ISO standards (e.g., ISO 9001).
• Expertise in structured problem-solving methodologies such as 8D, DMAIC, 5-Why, and Fishbone analysis.
• An analytical mindset with experience in data analysis, KPI tracking, and reporting.
• Proven ability to identify process gaps and implement sustainable improvements.
• Strong attention to detail, with the ability to detect deviations and quality risks.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Demonstrated leadership capability to manage cross-functional teams and drive accountability.
• Proficiency in Microsoft Office tools (e.g., Excel, PowerPoint) and data/reporting systems.
• Experience with SAP S/4, EWM, or similar systems is a plus.
• Lean Six Sigma certification or equivalent quality training is preferred.

• Improve warehouse operational quality and reduce defects and errors.
• Strengthen audit effectiveness and ensure compliance.
• Drive continuous improvement initiatives and reduce cost of quality.
• Enhance process efficiency and standardization across operations.
• Foster a proactive, data-driven quality culture.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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