Sales Support Senior Manager

Sales Support Senior Manager

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America-creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

What we're seeking:

As a member of the Consumer Sales Operations Organization, reporting to the Associate Director National Partnerships Enablement, you will play a key role in managing Frontier's Consumer Sales compensation program and processes. Operating at the intersection of business strategy, sales execution, and operational excellence, this position offers a unique opportunity for a hands-on, analytical professional to drive compensation planning, execution, and sales analytics for our sales partners.

The role requires advanced quantitative skills, expertise in sales operations, compensation processes, and strong collaboration skills to partner effectively with key stakeholders, including External Partners, Finance, HR, and Sales Leadership. In this hybrid role, you will be aligned to an assigned office Hub, combining work from home with designated days in the office set by your manager. The location for this role will be located in Irving/Dallas, TX.

What we need in you:

You are an accomplished sales operations professional who thrives in a dynamic environment and enjoys leveraging your expertise to build sustainable processes, structure, and strategy to drive compensation excellence. You bring a strong foundation in sales operations and compensation, with a keen eye for data accuracy, analytics, and process optimization. Known for your business acumen, you are confident in managing multiple complex projects and building effective partnerships across teams and external partners. Your experience with sales operations and compensation enables you to design and refine processes that align sales team behavior with business goals and motivate performance, driving the company's mission of "Building Gigabit America."

What you'll do:

• Quota Setting & Compensation Design: Lead the quota-setting process in collaboration with Finance and Sales Leadership, aligning with business strategy to drive targeted sales outcomes. Analyze and synthesize organizational structure and strategy to establish forward-looking compensation plans
• Compensation Plan Performance & Strategy: Evaluate the effectiveness of existing incentive structures, suggest adjustments to optimize outcomes, and support leadership in achieving business goals. Propose plan adjustments as needed to adapt to market changes or sales objectives
• Incentive Plan Execution & Process Improvement: Own and optimize policies & processes related to compensation practices, payment discrepancies, territory management, quota setting, performance management, and handling complex compensation scenarios to ensure plans drive the right behaviors
• Documentation & Training: Document and standardize end-to-end compensation processes for internal stakeholders and external partners. (e.g., onboarding/offboarding, commissions reporting and payment approval). Build and facilitate training commissions training (Systems & Processes) for external partners and sales teams.
• Commission System Management: Serve as the primary liaison for Frontier's Sales Commission systems, overseeing all system configurations, updates, and automation initiatives in partnership with IT and Corporate Accounting to streamline workflows and enhance data integrity
• Stakeholder Collaboration & Communication: Work closely with External Vendors & Partners, HR, Finance, Legal, IT, and Sales Leadership to align on compensation processes and ensure seamless implementation of incentive programs. Draft and distribute compensation-related communications to ensure understanding and alignment
• Analytics & Insights: Provide analytical support, assessing historical sales performance data and pipeline metrics to drive compensation insights and recommendations for plan improvement. Summarize findings and deliver strategic recommendations to senior leadership
• Executive Partner Support & Escalation: Provide support and resolve executive escalations from external partners regarding commission payments and reporting, ensuring timely dispute resolution and process compliance
• Continuous Monitoring & Reporting: Track and report on compensation program performance, identify trends, and monitor project milestones to ensure objectives are met. Address and report variances, potential risks, and progress to leadership in a timely manner

What we offer:

Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:

• Salary Range: $70,000 to $155,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Tuition Assistance Program
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Proficiency in Google Suite (Docs, Sheets, Slides) and Excel
• Six or more years of relevant work experience
• Three or more years of experience in Sales Operations & Commissions, Project Management, or Finance

Even better if you have one or more of the following:

• A Master's degree
• PMP/VLSS Green Sigma Certification
• Experience in SQL, Teradata, Google Cloud Platform (GCP), Power BI and Big Query considered a plus
• Strong strategic thinking, finance, problem-solving, and project management skills.
• Led cross-functional teams and aligned groups to a common goal.
• Strong working knowledge of Xactly, Varicent or similar structured incentive compensation tools; ability to drive system efficiency and issue management
• Ability to develop and implement innovative strategies that result in the achievement of critical business goals and objectives.
• Excellent communication and interpersonal skills, with the ability to interact effectively with cross-functional teams and external partners.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of organizational and time management skills.
• Experience in sales compensation, territory planning, and statistical analysis roles with increasing responsibility, ideally within Sales Operations
• Solid understanding of incentive compensation concepts, data tracking, and analysis

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.