Mgr Account & Client Management

Mgr Account & Client Management

This role is a specialized SME who delivers and significantly contributes to projects, programs, and processes within Account & Client Management. It focuses on retaining and strengthening client relationships, resolving complex issues, and shaping plans that support divisionlevel business targets. The role operates with advanced knowledge, acting as a trusted advisor to peers and stakeholders. It drives measurable improvements in client outcomes and commercial performance.

1. Manage Specialized Client Portfolios or Workstreams This responsibility manages a defined set of accounts or client related workstreams that require advanced subject matter expertise. It regularly reviews performance, identifies emerging issues, and recommends targeted actions to the broader team. This ensures stable performance and supports steady growth within the portfolio or workstream.
2. Develop and Execute Targeted Account Growth Actions This responsibility translates account strategies into specific growth activities such as cross sell efforts, program rollouts, or tailored promotions. It coordinates with sales, marketing, and operations to implement these actions and monitors results against targets. This work delivers measurable gains in revenue, share, or profitability for assigned accounts.
3. Resolve Difficult Client Issues Within Area of Specialization This responsibility handles client issues that are complex within its specialty, such as recurring service challenges, commercial disputes, or implementation gaps. It analyzes information, evaluates options, and recommends practical solutions that balance client needs and company policies. This stabilizes relationships and prevents escalation to more senior levels.
4. Create Tailored Proposals and Commercial Recommendations This responsibility develops customized proposals, price packages, or solution recommendations for assigned accounts within defined guardrails. It collaborates with finance, legal, and other partners to ensure alignment with internal requirements. This supports successful negotiations and improves win rates on key opportunities.
5. Provide SME Guidance to Peers and Adjacent Teams This responsibility advises peers and adjacent teams on best practices for managing specific account situations or client types. It reviews their work, shares insights, and suggests improvements without direct supervisory authority. This builds broader capability in Account and Client Management and improves consistency of client experience.

5+ years