New

Customer Care Coordinator

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Beaverton
May 16, 2026
Professional Summary The Customer Care Coordinator supports the Customer Care team within CarePayment by performing administrative, clerical, and account maintenance functions that ensure efficient back-office operations. This role plays a key part in supporting patient financing services by processing documentation, managing office coordination tasks, and assisting with customer inquiries. The position requires strong attention to detail, proficiency in Microsoft Excel, and the ability to work across multiple systems. The ideal candidate brings a combination of administrative experience, data entry accuracy, and a commitment to delivering professional, solutions-oriented support. Key Responsibilities * Process incoming and outgoing mail, including payments, automatic payment authorizations, bankruptcy documentation, and financial notices. * Support account maintenance by locating accounts, posting payments, and assisting with non-conforming payment processing. * Manage front office operations, including greeting visitors, handling deliveries, and coordinating office supply intake. * Collaborate with Customer Care and Client Support teams to resolve written customer inquiries, balance disputes, and refund requests. * Respond to customer inquiries received via mail and online channels using company-approved communication templates. * Maintain accurate physical and electronic filing systems in accordance with document retention and compliance requirements. * Assist with compliance audits, including data validation, document review, and preparation of required reports. * Perform high-volume data entry tasks with a high degree of accuracy and attention to detail. * Support the creation and updating of internal templates, procedural documentation, and process improvements. * Contribute to operational projects and provide general administrative and clerical support as needed. Qualifications * High school diploma or equivalent required. * 2+ years of experience in an administrative, clerical, or office support role. * Proficiency in Microsoft Excel and Word (required). * Strong data entry skills with high accuracy and attention to detail. * Experience with office coordination or front desk responsibilities preferred. * Working knowledge of customer service principles and professional communication practices. * Ability to learn and navigate multiple systems and software applications simultaneously. * Understanding of HIPAA and/or financial privacy regulations preferred. * Strong verbal and written communication skills with the ability to clearly document and convey information. * Demonstrated ability to prioritize tasks, manage time effectively, and handle multiple responsibilities. * Ability to work both independently and collaboratively in a team environment. * Strong sense of initiative, adaptability, and ownership of assigned responsibilities. * Ability to read handwritten or cursive documents. * Ability to lift up to 20 pounds as needed. Job Type & Location This is a Contract to Hire position based out of Beaverton, OR. Pay and BenefitsThe pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Beaverton,OR. Application DeadlineThis position is anticipated to close on May 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.