MANAGER, SYSTEMS ENGINEERING

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Manager, Systems Engineering supports the mission of OCHIN by providing strategic leadership, direction, and oversight of the Systems Engineering function to drive high-quality outcomes and deliver sustained value to the OCHIN collaborative. This role is responsible for setting priorities, aligning work to organizational objectives, and ensuring effective execution across projects and operational activities. The Manager leads, develops, and supports a high-performing engineering team, while establishing clear expectations, managing performance, and fostering a culture of accountability and continuous improvement.

The Manager, Systems Engineering is accountable for identifying, assessing, and mitigating risk, ensuring the reliability, performance, and quality of infrastructure services delivered to OCHIN and its Members (Service Areas). This role proactively evaluates systems, processes, and resource utilization to improve efficiency and scalability while responsibly managing organizational resources.

The Manager provides oversight of the design, implementation, and ongoing support of systems and infrastructure technologies, including hardware, operating systems, Active Directory, Group Policy, DNS, DHCP, networking, and system performance. This role ensures that technology platforms are stable, secure, and aligned with organizational needs. In addition, the Manager is responsible for clear and effective communication with internal stakeholders and members, and for leading structured change management practices to ensure changes are implemented with minimal disruption and strong adoption.

Essential Duties

• Owns the reliability, performance, availability, and lifecycle management of a 24x7 production infrastructure environment, including network, compute, and storage platforms, ensuring system uptime and continuity for critical clinical and business operations.
• Sets, enforces, and continuously improves platform standards (monitoring, patching, access controls, and configuration baselines) to meet uptime, capacity, and security requirements.
• Leads, develops, and motivates a team of Systems Engineers, building a high-performing, scalable organization aligned to OCHIN and member needs.
• Ensures effective 24x7 operational coverage, including incident response, escalation management, and after-hours support.
• Owns infrastructure incident response, change execution, and risk management for in-scope platforms, minimizing disruption to members.
• Leads structured change management practices, ensuring infrastructure changes are well planned, coordinated, and executed with minimal impact to system availability and service areas.
• Partners with application owners (including Epic) and cross-functional leaders to deliver infrastructure capabilities, align priorities, and ensure realistic timelines and dependencies.
• Establishes team priorities and aligns work to organizational goals, ensuring projects and operational activities are delivered on time and within budget.
• Monitors and reports on service performance metrics (e.g., uptime, availability, incident response), driving accountability and continuous improvement.
• Communicates infrastructure performance, incidents, risks, and planned changes clearly and proactively to leadership, internal stakeholders, and OCHIN members.
• Identifies, prioritizes, and implements process and system improvements to enhance efficiency, scalability, and service reliability.
• Provides leadership oversight for infrastructure operations, including risk identification, mitigation, and prevention of service disruptions.
• Participates in long-term infrastructure and architecture planning, including capacity management, lifecycle planning, and cloud strategy.
• Oversees onboarding, training, and ongoing staff development, ensuring team members have the tools, resources, and support to succeed.
• Maintains vendor relationships, contract management, and budget accountability for infrastructure services.
• Fosters a culture of accountability, collaboration, and continuous improvement.
• Performs other duties as assigned.

• Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience
• 7-10+ years of progressive experience in infrastructure engineering or operations, including data center, network, storage, compute, and cloud environments
• 3-5 years of people management experience, including performance management, team development, and delivery ownership
• Demonstrated experience managing enterprise infrastructure environments, including:
• Data center operations (compute, virtualization, storage, hardware lifecycle)
• Network architecture and operations (LAN/WAN, segmentation, resiliency)
• Enterprise storage platforms (SAN/NAS, performance, capacity planning)
• Demonstrated experience with cloud platforms and hybrid environments, including:
• AWS and Azure
• Hybrid architecture and cloud migration strategies
• Experience supporting high-availability environments, including disaster recovery and business continuity planning and testing
• Proven ability to lead teams responsible for 24x7 critical infrastructure services, with accountability for service reliability and performance
• Experience establishing and maintaining service levels (SLAs), reliability targets, and operational metrics
• Demonstrated ownership of incident management, root cause analysis, and continuous service improvement initiatives
• Experience with capacity planning, lifecycle management, and performance optimization
• Strong communication skills, with the ability to clearly convey complex technical concepts to:
• Leadership
• Cross-functional IT teams
• Members and non-technical stakeholders
• Experience providing transparent, timely communication during incidents, outages, and planned changes
• Proven ability to influence decisions and build alignment across teams
• Experience leading change management practices in enterprise environments, including:
• Planning and coordination of infrastructure changes
• Minimizing operational disruption
• Supporting adoption of new platforms and technologies
• Experience with or leading ITIL-based processes, including change, incident, and problem management
• Experience managing or influencing infrastructure costs, vendor relationships, or cloud consumption (FinOps)

Preferred Qualifications

• Experience in healthcare IT environments, including familiarity with HIPAA, HITRUST, or other regulated frameworks which includes audit readiness, evidence collection, and control ownership
• Familiarity with Epic infrastructure dependencies
• Experience supporting large-scale, multi-tenant or member-based environments

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for go-live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel up to 12% may be required nationally for on-site Go Live support based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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