AV Engineer SME

Description

Leidos' Digital Modernization sector is seeking an AV Engineer SME.

The AV Engineer-SME provides senior technical leadership for backend AV/VTC infrastructure supporting SEC ISS contract operations. This role serves as the subject matter expert for enterprise video collaboration architecture, with primary responsibility for Polycom system design, integration, and reliability. The position ensures secure, high-availability conferencing capabilities across SEC collaboration platforms and supports high-visibility events, including commission meetings and agency town halls. The AV Engineer-_SME also leads process standardization, operational documentation, and complex troubleshooting to improve service continuity and user experience.

PRIMARY RESPONSIBILITIES

Backend VTC Architecture and Engineering

- Provide technical direction for enterprise backend AV/VTC infrastructure and architecture.

- Architect, integrate, and optimize Polycom-based systems as the primary technical SME.

- Maintain and improve conferencing platform interoperability and performance across Microsoft Teams and Cisco Webex environments.

- Oversee AV/VTC platform lifecycle activities, including upgrades, configuration standards, and operational resilience.

AV/VTC Operations and Event Support

- Ensure AV/VTC systems remain fully functional for conference rooms, large venues, and hybrid/remote meetings.

- Lead technical execution for mission-critical events, including town halls and open/closed commission meetings.

- Direct live audio/video workflows, streaming readiness, and coordination of accessibility services (captioning/sign language vendors).

- Oversee post-production support for recorded meetings and events to deliver high-quality final outputs.

Process, Documentation, and Service Governance

- Develop and maintain AV/VTC SOPs, runbooks, technical procedures, and post-production documentation.

- Establish and enforce incident response and escalation procedures for AV/VTC disruptions.

- Produce operational documentation and service reporting for leadership and contract oversight.

- Drive continuous process improvements that increase reliability, supportability, and customer satisfaction.

Team Leadership and Advanced Troubleshooting

- Provide technical, managerial, and administrative direction for the AV/VTC infrastructure team.

- Lead complex troubleshooting and root-cause analysis across backend AV/VTC systems and dependencies.

- Mentor engineers and support personnel on standards, troubleshooting methods, and operational best practices.

- Coordinate with service desk, network, voice, and endpoint teams to resolve cross-functional issues quickly.

REQUIRED QUALIFICATIONS

• This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.

• Ability to obtain and maintain SEC Public Trust

• Bachelor's degree. In lieu of a degree, additional experience may be required.

• Minimum of 10 years of related experience as a subject matter expert in backend VTC infrastructures and architecture.

• Expert experience architecting Polycom systems in enterprise environments.

• Experience providing technical, managerial, and administrative direction for AV/VTC infrastructure operations.

• Experience developing processes, procedures, SOPs, and post-production documentation.

Technical Skills:

• Polycom architecture and enterprise backend AV/VTC design

• Backend AV/VTC infrastructure operations and lifecycle support

• Development and maintenance of AV/VTC SOPs and technical procedures

• Complex AV/VTC troubleshooting, escalation, and root-cause analysis

• Team leadership for AV/VTC infrastructure operations

• Polycom Certified (required)

PREFERRED QUALIFICATIONS

• Experience supporting AV/VTC services in a federal agency or similarly regulated environment.

• Experience supporting executive-level or high-visibility events with strict reliability requirements.

• Hands-on experience with Microsoft Teams Rooms and Cisco conference room integrations.

• Experience with ServiceNow ticketing, change control, and ITIL-aligned service management.

• Experience implementing proactive AV/VTC monitoring, health checks, and capacity planning in enterprise collaboration environments.

• AVIXA CTS/CTS-D

• Microsoft Teams Rooms Technical Solutions Professional

• ITIL 4 Foundation

WORK ENVIRONMENT / OTHER

• Operational Support: May require participation in on-call or surge support activities depending on operational needs.

• Location: On-site at SEC HQ, Washington, DC

• Travel: As required per contract direction.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.