Senior Customer Advocacy Director

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for a rare operator and customer-obsessed leader to serve as Senior Director of Strategic Customer Engagement within the Office of the CEO. This role sits at the intersection of executive engagement, customer advocacy, commercial impact, and AI vision - championing the voice of the customer at the highest levels of the organization while directly influencing Salesforce's most strategic deals and relationships.

This is not a traditional customer success or program management role. It requires technical credibility, commercial instinct, operational rigor, and the ability to make agentic AI feel tangible and urgent to a Fortune 500 CEO.

What You'll Do

• Be the primary technical and commercial voice for OCEO in CEO and C-suite customer engagements

• Build and deliver agentic AI narratives tailored to specific industries and executive audiences

• Own end-to-end executive engagement - qualifying meetings against CEO priorities, developing tailored briefings that connect customer context to the right narrative and outcomes, and ensuring post-meeting commitments are tracked and honored

• Own Voice of Customer strategy, synthesizing insights across the customer journey to surface commercial patterns and inform executive decision-making

• Develop and facilitate Journey Mapping sessions to identify friction points and opportunities across the customer lifecycle

• Align product, engineering, sales, and customer success around deal strategy and revenue objectives

• Act as a trusted interpreter between customers and Salesforce's product and go-to-market organizations

What We're Looking For

• 10+ years in enterprise technology, customer success, or customer experience with a strong customer-facing technical and commercial foundation (SE, AE, SA, Technical CSM, or equivalent)

• Deep, hands-on Salesforce platform knowledge across Sales Cloud, Service Cloud, Data Cloud, MuleSoft, and the AI/agent layer (Agentforce, Einstein, Flows)

• Deep expertise in Voice of Customer methodologies, Journey Mapping, and advocacy program development

• Proven ability to articulate an agentic AI vision - technically accurate, strategically compelling, and commercially persuasive

• Direct C-suite engagement experience - you've been in the room, influenced decisions, and driven outcomes

Key Competencies

• Technical credibility - you know the product, not just the pitch

• Commercial instinct - you understand how deals work and how to create urgency at the executive level

• Customer obsession - you default to the customer's perspective, always

• Agentic vision - you can paint a vivid, industry-specific picture that makes a CEO lean forward and a CFO sign off

• Voice of Customer leadership - you capture, synthesize, and activate customer insight to influence product, strategy, and commercial outcomes

• Operational rigor - high-stakes moments require flawless execution, and you deliver every time

• Judgment and discretion - senior leaders trust you because you've earned it

Mindset & Working Style

• Low ego, high presence * Proactive and anticipatory * Steady under pressure * A revenue multiplier

Why This Role
You'll operate at the highest levels of Salesforce's most strategic customer relationships - with direct access to the CEO's office and the world's most influential enterprises. The work is fast, meaningful, and directly tied to Salesforce's most important outcomes. If you want to be where enterprise AI is heading - and where the biggest deals are won - this is the seat. *LI-Y

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.