Utility Management Services Business Class Leader

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

We believe water is more than a resource, it's a shared responsibility. As part of our Water Business Group, you'll help shape how communities manage water for generations to come. From delivering safe drinking water and treating wastewater responsibly to developing sustainable water supplies and protecting lives and property through flood control, your work will directly support public health, environmental sustainability, and infrastructure resilience. We bring together experts across disciplines to solve complex challenges with bold thinking and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people's lives. This isn't just a job, it's a chance to lead change, drive progress, and leave a lasting legacy.

HDR is seeking an experienced and collaborative leader to serve as Business Class Lead (BCL) for Utility Management Services (UMS) within the Northern California Water Business Group. This role provides strategic, operational, and people leadership for a diverse, multidisciplinary technical team delivering advisory, planning, and operational services to water, wastewater, and stormwater utilities.

The BCL is accountable for growing people, strengthening client partnerships, advancing technical excellence, and executing business strategy, while aligning closely with HDR's values and employee-owned culture. The role requires frequent engagement with utility leadership, managers, and staff across client organizations, as well as collaboration with local and national HDR leaders.

1. Strategic & Business Leadership

   • Lead development and execution of the Northern California UMS Business Class strategy, aligned with Water Business Group and national UMS objectives.

   • Partner with the Water Business Group Manager, Client Development, Market Sector, and Professional Services leaders to identify growth opportunities and set priorities.

   • Drive intentional growth through service expansion, innovation, and alignment with evolving utility needs and regulatory environments.

   • Contribute to and support national UMS initiatives, knowledge sharing, and best practice development.

   • Support the development of and provide reviews of scopes of work, fee estimate, project risk identification and project schedules.

   • Serve as the Client Manager for selected key clients

   • Project Delivery - Function as a project manager on large or key projects

2. People Leadership & Team Development

   • Recruit, develop, mentor, and retain a diverse team of technical professionals across disciplines, experience levels, and backgrounds.

   • Foster an inclusive, collaborative culture that values different perspectives, continuous learning, and professional growth.

   • Set clear expectations for performance, utilization, quality, and career development; provide coaching and constructive feedback.

   • Build and lead high-performing, multidisciplinary teams that can adapt to changing client and project needs.

   • Serve as a visible, approachable leader who models HDR values and strengthens employee engagement within an employee-owned organization.

3. Client & Market Leadership

   • Act as a trusted advisor to water, wastewater, and stormwater utility clients, engaging with executive leadership, management, operations, engineering, finance, and regulatory staff.

   • Build long-term relationships by understanding client organizational dynamics, business drivers, risks, and priorities.

   • Lead and support client planning, strategy, and decision-making processes, helping utilities align technical solutions with organizational goals.

   • Participate directly in marketing planning, proposal development, interviews, and client presentations.

   • Represent HDR in professional organizations and industry forums to strengthen market presence and thought leadership.

4. Technical Excellence & Quality Leadership

   • Provide technical leadership and oversight across a wide range of UMS services, including:

     • Utility and asset management

     • Business process and organizational assessments

     • Strategic and master planning

     • Operations optimization

     • Treatment process optimization

     • Regulatory support

     • Infrastructure condition assessment and rehabilitation

     • Capital planning including sequencing, prioritizing, and financing

     • Construction sequencing, outage support, and commissioning

     • Integration with streetscape and urban design

     • Technology evaluation, implementation, and data-driven decision support

   • Promote and uphold HDR quality standards through effective QA/QC processes and knowledge sharing.

   • Encourage innovation, technology adoption, and best management practices to improve client outcomes.

5. Operational & Financial Leadership

   • Oversee Business Class operations, including staffing, utilization, forecasting, delivery performance, and financial discipline.

   • Support coordination across offices and with national resources to enable work-sharing and efficient delivery.

   • Ensure compliance with company policies, procedures, and risk management practices.

   • Balance business, technical, and people priorities to support sustainable growth.