Senior Residential Program Director
Main Street, Lancaster MA (Res-Ed)
Salary Range: $80,000 - $86,000
Senior Program Director
The Senior Program Director oversees and assists with the daily operations and leadership tasks of the residential programs, ensuring a safe, structured, and therapeutic environment for youth and families. This role supervises staff, provides guidance to program directors, coordinates services, maintains compliance with licensing and accreditation standards, and supports overall program effectiveness. The Senior Program Director collaborates closely with Senior Clinician as well as other members within the leadership and operational teams, community providers to ensure high-quality care and operations.
Key Responsibilities
- Maintain leadership and oversight of assigned residential program daily operations
- Supervise program coordinator, supervisors, and direct care staff and complete staff performance evaluations
- Provide oversight to program directors and assist with their operational (staffing, scheduling, training) or client-related inquiries
- Assist in the development of staff training, coaching, and identifying professional growth opportunities
- Lead staff meetings, trainings, and residential operations meetings
- Coordinate campus activities, treatment programming, and recreational programming
- Ensure accurate and timely completion of documentation, reports, and incident reviews
- Maintain a safe, clean, and therapeutic residential environment
- Participate in treatment meetings, service planning, and admissions reviews
- Collaborate with clinicians, families, and external providers to support client care
- Participate in on-call coverage and respond to critical incidents as needed
- Monitor program quality and support performance improvement initiatives
- Assist with program budgeting and oversight of program expenses
- Ensure compliance with agency policies, licensing standards, and regulatory requirements
- Perform additional duties as assigned by the Director of Residential Operations
Qualifications & Skills
- Bachelor's degree in related Human Services Field
- Strong leadership, communication, and organizational skills
- Experience supervising teams in a residential or human services setting
- Knowledge of residential care operations, licensing, and compliance standards
- Ability to manage crises and work effectively in a fast-paced environment
- Commitment to trauma-informed care, diversity, equity, and inclusion
- Proficiency with documentation systems and technology platforms
Shift
Mon- Fri 9am-5pm
Who We Are
RFK Community Alliance provides high-quality care and support to people and families facing complicated challenges. As a multi-service agency, we offer a wide range of programs serving a variety of needs across all ages, from infants to seniors. We are team players when it comes to caring. We work with the people we serve, their families, schools, and other community partners to develop a network of support. We provide opportunities to build skills and confidence. We nurture strength, determination, and resilience.
How We Promote Equity, Cultivate Leaders, and Grow Together
At RFK Community Alliance, we're dedicated to a culture where everyone can show up to work as their full authentic selves. Diversity and inclusion doesn't happen by accident, it's by design. Together we are the designers. We believe that a diverse and inclusive workplace makes our organization stronger. We care about including diverse perspectives and experiences throughout every level. Which is why we're committed to honoring, celebrating, and fostering diversity and inclusion on our team, in our clientele and within our community. Our team must reflect our community and vice versa. We value, respect, and support all types of diversity across all identities including, but not limited to, ethnicity, race, gender, LGBTQIA, age religion and abilities. We take responsibility for the community we're creating here at RFK Community Alliance, and we're here to contribute to the progression of our society to a more inclusive and equitable one.
Why You'll Love Us
In addition to being a part of a supportive team, we offer amazing employee benefits, including:
*Health Insurance
*Dental Insurance
*Vision Insurance
*Generous paid time off
*Holiday Pay
*Educational Assistance
*Employer paid life insurance
*Employer paid Short- & Long-Term Disability
*Retirement Plan with generous employer match
*Tuition Reimbursement
*Comprehensive Employee Assistance Program
To apply for this position please click on Senior Residential Program Director. RFKCA offers a compassionate, inclusive company culture and excellent work environment. RFKCA is deeply committed to the principles of equity, diversity, and inclusiveness. We do not discriminate based on race, color, creed, national origin, religion, age, gender identity, sexual orientation, physical or mental disability. EOE/AA
RFK Community Alliance
dental insurance, life insurance, vision insurance, paid time off, tuition reimbursement, retirement plan
May 15, 2026