Job Title: Service Engineer
Location: Newark, DE (Remote)
Employment: Temp (12 months)
Industry: Manufacturing
Compensation: $26.36/hr.
Schedule: 16 hours/week - 1
st shift
About the Opportunity:
- As a Candidate you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times.
- Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool.
Why You'll Love Working Here:
- Supportive, team-driven culture that values collaboration, transparency, and accountability.
- Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
- People-first environment that encourages employees to bring their authentic selves to work.
- Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.
Why This Opportunity is Exciting:
- This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
- Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY
What You'll Do:
- Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.
- Meeting/Exceeding individual service level metrics to meet the needs of the customer/business.
- Compliance to all client's pay and T&E policies, as well as all RSC Procedures/Processes.
What You'll Bring:
- Associate Degree.
- 3+ years of experience in healthcare.
What Sets You Apart:
- Bachelor's Degree in Medical Technology or Biomedical Engineering or Engineering.
- Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Dimension Systems.
- Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
- Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone.
- You must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.
- You must be able to make sound decisions that promote the interests of both Siemens and the customer.
- Candidate must be a selfless team player and enthusiastic proponent of change.
- You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.
- You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
- You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
- You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team.
- Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.
- You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check.
- Willing to travel up to 20%.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent simply helps move you forward faster. The best part?
They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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Aleron
May 15, 2026