Client Experience Associate

Customer Service Rep II

About the Role:

Your primary responsibility is to perform conference room and mail services.

Essential Job Responsibilities:

• Conference Service and conference room setups
• Mail services support and parking lot patrol
• Perform duties and special requests as assigned by team leader and manager
• Review and process confidential and extremely time-sensitive applications
• Maintain high degree of quality control and validation of the completed work
• Ensure operating and quality standards are met based on service objectives
• Maintain accuracy of required reports and logs
• Ensure the highest level of customer care
• Ensure adherence to business guidelines, safety and security procedures
• Support financial results by minimizing site waste and rework.

Required Qualifications:

* Conference Services and Audio-Visual Support and Mail Services

* Ability to effectively work individually or a team environment.

* Ability to handle multiple projects simultaneously

* Ability to adapt to changing fast-growing production environment

* Ability to communicate both verbally and written with customers and company personnel

* Strong organizational and administrative skills

* Ability to meet employer's attendance policy

* Work experience in email and Microsoft Windows environments is required

* May be required to lift items weighing up to 75 pounds maximum allowed by current State Law with or without accommodations

* Must be able to sit, stand, and/or walk for long periods of time with or without accommodations

* High School Diploma or equivalent (GED) required

Essential Job Responsibilities:

• Perform verification tasks as required, checking for accuracy and identifying errors.
• Make corrective entries as indicated by verification results or other warnings.
• Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
• Operate peripheral equipment as part of the data entry process.
• Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 75 lbs. frequently.

Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Previous experience with data entry is advantageous.

"The pay range for this position starts at $19.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled