CCH EQS Planner Scheduling

The TCOS EQS Planner Schedulingis responsible for coordinating, planning, and scheduling all work associated with the installation, movement, and removal of equipment. This position acts as a key contact to customers to assure quality work and service is attained by working cross-functionally to achieve successful completion of work.

• Develops plans to manage all scheduled service work requests to achieve maximum productivity and customer satisfaction
• Schedules the reset team to locate equipment and schedule resources using Sharepoint
• Communicates with customers, equipment services team members, and other cross-functional partners to ensure alignment on the timing of scheduled work
• Reviews inventory levels to assure equipment is on hand when needed
• Follows up with Corporate Equipment Manager on necessary items as required
• Performs limited warehouse and administrative duties and other duties as assigned on an as-needed basis

• Organizational, prioritization, and decision-making skills
• Time management abilities
• Proficient computer skills
• Intermediate level with Microsoft Office Suite
• Customer Service experience
• Customer relations and phone etiquette experience (in a call center environment preferred)
• Work independently and within a team environment(with minimal supervision)
• Self-motivated
• Collaboration with others to accomplish tasks
• Sales lead generation experience (preferred)
• General office environment within a warehouse setting
• Occasional lifting, walking, bending
• Considerable time spent sitting in front of a computer and on the telephone

• High school diploma or GED
• Knowledge acquired through up to 12 months of work experience

N/A

Office environment