Job title:
Project Manager
Location:
Tampa, FL 33607 (
1 day onsite per week - Standard hours)
Duration: 12 Months (Possible extension)
Job Details:
- Manages one or more high-level, complex non-technical projects within the constraints of scope, quality, time, and cost, to deliver specified requirements. Projects may be strategic in nature.
- Responsibilities may include resource allocation and all phases of development life cycle (i.e. feasibility study, requirements, analysis, ROI, business plan, design, testing, and implementation planning).
- Regularly interacts with management. Coordinates and directs the activities of project team members. May be responsible for cross-functional teams. Ensures all project requirements and/or objectives are documented. May obtain and manage external resources required for project completion.
Skills:
- Expertise in running medium to large scale projects
- Excellent understanding of project management processes and procedures
- Experience with project management and analyst methodologies and best practices
- Strong analytical skills
- Business process development best practices, change management
- Strong MS Project, MS Word, Visio, MS PowerPoint and MS Excel skills
- Understanding of systems for sharing and collaboration
- Excellent communication skills to work with cross-program resources
Basic Qualifications:
Doctorate degree or Master's degree and 2 years of experience
or Bachelor's degree and 4 years of experience
or Associate's degree and 8 years of experience
or High school diploma / GED and 10 years of experience
Top 3 Must Have Skill Sets:
- Problem-Solving and Analytical Skills: Use data insights to drive results and elevate customer experience. Combine analytical thinking with creative problem-solving to spot gaps early and deliver effective solutions.
- Business Acumen and CX Alignment: Understand business objectives and align customer experience strategies to them. Translate priorities into clear, actionable plans that deliver measurable impact.
- Interpersonal and Influencing Skills: Build strong relationships across teams and with external partners, vendors, and customers. Leverage interpersonal and networking strengths to influence, collaborate, and align stakeholders toward shared goals.
Day to Day Responsibilities:
- Optimize OTC Platforms: Manage and evolve SAP, EDI, Salesforce CRM systems, AI solutions through proactive enhancements, training, and troubleshooting to boost performance and engagement.
- Drive Process and Digital Transformation: Lead modernization and improvement initiatives focused on service excellence, automation, and scalable digital capabilities.
- Collaborate Across Functions: Partner with Quality, Compliance, Finance, Commercial, Technology IS, and vendors to optimize service processes and eliminate friction points.
Possible Extension:
Red Flags:
- The person must have a customer service experience.
Interview Process:
- 2 interviews - 1st round 1-on-1 and 2nd round panel
Position is offered by a no fee agency.
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Spectraforce Technologies
May 14, 2026