Patient Navigator

Boston Children's Hospital
$25.11-$40.18 Hourly
dental insurance, 403(b)
United States, Massachusetts, Jamaica Plain
May 13, 2026
Seeking a dynamic and collaborative patient navigator with Boston Children's Hospital's Accountable Care Organization (ACO)'s MassHealth Health Related Social Needs (HRSN) Services Program to address social determinants of health for children, teens and young adults, and their families who are facing nutrition and/or housing insecurity across our four BCH Primary Care sites. The Patient Navigator will be primarily responsible for providing case management support to HRSN enrolled patients and families, which may include but not limited to, conducting initial needs assessment, developing goals and benchmarks, planning appropriate services or interventions, coordination of care and resources, monitoring progress and service delivery, and continued advocacy in navigating social systems. The Patient Navigator will be responsible for up-to-date documentation and timely data collection in EHR, in addition to providing enrollment support to HRSN enrollment team, as needed. This Patient Navigator will work closely with the HRSN centralized team, hospital-wide interdisciplinary teams, primary care sites, ACO staff and community collaterals. Fluency in Haitian Creole, Cape Verdean Creole and/or Spanish strongly preferred. Knowledge of local and state-wide resources and background in social services strongly encouraged. Interest in working with multicultural patients with complex needs, demonstrated cultural humility/responsiveness, strong communication (written and verbal) and interpersonal skills, willingness to work in a fast-paced, team-oriented environment, and ability to problem-solve are required. This is a hybrid position. Key Responsibilities: Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community- based resources to patients and families, providing documentation. Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services. May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation. Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services. Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source. Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data. Attends and participates in care planning meetings to prepare patients for discharge or continuing care. Minimum Qualifications Education: High School Diploma / GED is required. Bachelor's Degree is preferred. Human Services or other related fields of study preferred. Experience: A minimum of one year of closely-related experience is required. Experience with the clinic population or work with community resources is preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.