Regional Traffic Management Center Operator

Help move PennDOT forward by supporting the Regional Traffic Management Center in building and maintaining strong communication with all internal and external Incident Management partners, including Police, Fire, EMS, PennDOT Maintenance, the Press Office, and the I-95 Corridor Coalition. You will also collaborate closely with our Advanced Traveler Information partners, such as the KYW Traffic Center and regional television news media. If you are ready to contribute to safer, more efficient travel across Pennsylvania, apply today.

This position involves technical work focused on monitoring, evaluating, and coordinating real-time traffic information within a 24-hour Regional Traffic Management Center (RTMC). The role requires independent decision-making, strong communication skills, and the ability to operate various traffic management systems and technologies.

Key Responsibilities

• Monitor, evaluate, and distribute information on emergency and non-emergency traffic conditions.
• Receive and verify incident details from sources such as police scanners and traffic cameras.
• Dispatch information through two-way radios and telephone systems.
• Recommend alternate traffic routes and enter data into systems such as the Road Condition Reporting System (RCRS).
• Operate Intelligent Transportation Systems (ITS) equipment, including ATMS, ramp metering, and traffic signal software.
• Dispatch Freeway Service Patrols (FSPs) and coordinate with Department personnel and emergency management agencies.

Technical Knowledge

• Understand ITS field devices such as CCTV, Changeable Message Signs (CMS), ramp meters, traffic signals, and travel time systems.
• Possess knowledge of maintenance requirements for ITS devices, cabinet equipment, and communications networks.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 12:00 PM to 8:00 PM, Monday - Friday.
• Telework: You may have the opportunity to work from home (telework) part-time on an ad-hoc basis. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in King of Prussia. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $45,907.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience evaluating and coordinating information related to traffic data, incidents or conditions.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.