Aftersales performance Consultant

Drive Dealer Performance. Strengthen Loyalty. Deliver After Sales Excellence.

The After Sales Performance Consultant - Audi delivers hands-on consulting support to Audi dealerships, primarily focused on Service operations, with secondary responsibility for Parts performance. This role acts as a trusted advisor to dealer leadership, identifying operational gaps, implementing measurable improvement plans, and sustaining results across customer satisfaction, capacity utilization, and profitability.

This is a highly field-based role, with the majority of time spent on-site within dealerships, translating strategy into execution.

Location & Territory

• Territory Coverage: New York, New Jersey, Connecticut, Maine, Pennsylvania, Massachusetts, Vermont, and New Hampshire
• This role requires extensive regional travel throughout the assigned Northeast territory.

Compensation

• Salary Range: $110,000 - $120,000 annually
  (Actual compensation may vary based on experience, qualifications, and internal equity.)

Primary Focus Areas

• Service Effectiveness & Customer Loyalty
• Customer Satisfaction across the After Sales journey
• Workshop Capacity and Efficiency
• Dealer Profitability through non-warranty Service & Parts channels
• Data-driven reporting, performance tracking, and accountability

Key Responsibilities

In-Dealer Consulting & Execution (80%)

• Deliver hands-on After Sales consulting in dealerships, aligned with HQ and Regional priorities
• Analyze operations to identify root causes impacting performance, customer satisfaction, retention, and profitability
• Develop and implement clear, measurable action plans and ensure sustained execution
• Secure alignment and commitment from Dealer Principals and General Managers on priorities and outcomes

Service & Parts Performance Improvement

• Implement service processes to improve:
  • Customer retention and loyalty
  • Workshop utilization and capacity
  • Fix right first performance
  • After Sales profitability
• Support Audi Genuine Parts (AGP) performance across all sales channels
• Strengthen collaboration between Service and Parts for improved operational alignment and marketing effectiveness

Training, Programs & Capability Development

• Support Academy initiatives including:
  • Service and Parts Performance Groups
  • Certification and training programs
• Partner with In-Dealer Trainers and regional teams to reinforce best practices

Data, Reporting & Analysis

• Track and report dealership performance and action plan progress
• Leverage data to identify trends, risks, and opportunities
• Conduct root cause and gap analysis, and benchmark best practices
• Analyze dealership financial statements to guide recommendations

Collaboration & Integration

• Partner with Area After Sales Managers, In-Dealer Trainers, and other field roles
• Ensure alignment across people, processes, and systems to drive consistent execution

Core Skills & Capabilities

• Strong consulting mindset: diagnose issues, design solutions, implement change, and measure results
• Advanced analytical skills using KPIs and financial data
• Excellent communication and influencing skills
• Strong time management and ability to manage a high travel schedule
• Adaptability in a dynamic, field-based environment
• Ability to influence and gain buy-in from senior dealership leadership

Required Skills & Experience

• Minimum of 10 years of dealership management experience, including roles such as Service Manager or Service Director
• Deep expertise in fixed operations with a proven track record of business performance improvement
• Strong understanding of Service and Parts department processes
• Experience with service capacity planning and customer retention strategies
• Proficiency in reading and analyzing dealership financial statements
• Ability to conduct root cause analysis, gap analysis, and implement best practices
• Strong working knowledge of dealer management systems (e.g., CDK, Reynolds & Reynolds)
• Proficiency in Microsoft Office (Excel, Word)

Preferred Skills & Experience

• Parts & Service marketing experience
• Retail automotive or customer care background
• Experience providing consulting support within Service and/or Parts operations
• Familiarity with Audi/VW products and After Sales operations
• Knowledge of Audi/VW Parts policies, procedures, and Terms of Trade
• Experience managing or implementing express service operations
• Experience working with multiple DMS platforms
• Exposure to SAP or similar enterprise systems

Why This Role Matters

This role directly impacts dealer profitability, customer loyalty, and brand performance. By working side-by-side with dealership leadership and After Sales teams, you help ensure Audi's service promise is consistently delivered-driving long-term customer retention and operational excellence across the network.