Associate Analyst - HR Technology- Dublin, OH

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!

Overview

Support Wendy's HR systems by monitoring data and transactions, troubleshooting system and user issues, and assisting with system updates for compliance and enhancements. Prepare and disseminate employee data for standard and ad hoc requests for both internal and external audiences. Assists with HR technology projects or updates needed to support HR functions which support the Company's human resource policies and programs. Support HR technology systems through testing and providing first level support for issues.

Responsibilities

• Manage the HRIS Support email inbox and ServiceNow ticket dashboard by triaging, assigning, and tracking tickets
• Update and correct employee data in Oracle and troubleshoot issues for end users.
• Support HR technology systems including Human Capital Management system, the Applicant Tracking System, Hierarchy, and additional platforms as needed.
• Research and troubleshoot system issues; resolve or escalate as appropriate and communicate effectively with internal stakeholders.
• Partner with IT and external vendors to resolve open and escalated tickets in accordance with established service level agreements (SLAs).

Ensure HR Efficiency and Data Integrity

• Ensure data accuracy, data privacy, and overall HR system integrity through regular audits, monitoring, and corrective actions.
• Conduct internal and system audits to confirm the accuracy of employee data and identify areas requiring remediation.
• Perform audits to ensure system compliance with regulatory requirements, policies, and HR standards.
• Provide backup support for HR functional needs, including preparing data, responding to subpoenas and employee record requests, running reports, and submitting government compliance data.

Support HR Systems and IT Projects

• Provide firstlevel support and user education for system changes, upgrades, and project activity related to HR and IT initiatives

Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite

• Education: Bachelors Degree
• Strong analytical, organizational, and communication skills
• Strong attention to detail
• Proficient in MS Excel and MS Outlook
• 1 year prior HRIS Experience
• Ability to work in a fast-paced environment

Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance.

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.

NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.

Pay Range: $51,000.00 - $84,000.00 Annually